Customer Service Administrative Assistant

Theresa D Cortez

**** ****** ******

San Jose, CA 95126 408-***-****

***************@*****.***

ADMINISTRATIVE ASSISTANT - PARCEL

Objective Statement - To obtain an Administrative position with

Marriotts, providing opportunity to use my customer service skills and

administration expertise.

Overview

. More than 7 years experience in Retail Sales, Customer Service and

Administrative Support.

. Years of error free, accurate cash handling operating register.

. Expertise in billing, invoicing, filing & documenting- daily

processed over 100 invoices per day.

. Positive, energetic and outspoken person, going the extra step to

please the customers.

. Self starter in handling job expectations over exceeding job

requirements and additional responsibilities.

. Expert at managing high volume of inbound and outbound calls.

. Computer literate: MS Word, Excel, Outlook - 40 wpm, Operate 10 key

by touch.

. High performance achiever- promoted from Administrative Assistant

to Management to Lead Sales.

. Prioritize tasks, able to multitask handling competing demands with

a positive attitude

. Reliable, On-time, energetic, positive attitude, goal oriented,

time oriented, team player.

. Recognized for impeccable customer relations and interaction with

coworkers and clients.

Professional Experience

First Christian Church - Downtown Street Team (San Jose, CA) 10/2011 -

Current

Volunteer - Food Prep / Team Leader

. Volunteer 2-4 hours a week with a team of people in planning, creating

and serving a community meal to the homeless community.

. Team Leader to different and new people each week.

. Assist and oversee the team divided out into multiple stations

handling duties with preparation /cooking to serve out to 40-60 people

per sitting.

. Organize teams and serve hot meals, clothing, housing and friendship

out to the homeless community.

Theresa Cortez

Page 2

Atlas Payment Processing (San Jose, CA) 11/12 - 12-12

Telemarketer

. Performed high volumes of outbound calls to retailers.

. Scheduled appointments confirmed and rebooked appointments as needed

to prioritize customer needs.

. Team environment - working closely with company's Sales

Representatives to maximize sales.

. Informed customers of the company's product and benefits

. Daily input data using MS, Excel & Outlook.

Campway (San Jose, CA) 09/02-05/09 & Re-Hired 03/11-07/11

Lead Sales Associate / Customer Service Representative

. Over 7 years of cash handling, opening and closing registar, closing

nightly batch, responsible for company safe.

. Excelled above and beyond company's 100K sales quota, consistently for

over 7 years.

. Managed large fleet accounts with the importance of organization,

deadlines, time management, and detailed specifications.

. Established return clientele base through superb customer service

skills. Presented customers with my knowledge of product-line as well

as attention to detail with the customer's preferences.

. Worked with high end product line to customize client's new and old

vehicles.

. Trained and managed new hired Associates with sale techniques,

procedures in referencing product and application, coaching with

different scenario concerning customer and product line.

. Consistently and successfully met company goals and overcome

challenges exceeding expectation.

. Received multiple promotions from Administrative Assistant to

Management, from Management to Lead & outside Sales.

. Other Duties: Inventory Management, Inventory Control,

Troubleshooting, negotiating package deals.

. Organized products, Managed shipping / receiving of all products.

. Continuous training gain knowledge of up and coming product line.

. Key holder- Responsible for opening and closing location daily.

. In charge of overall security for the entire building.

Education

. James Lick / Central Independence High School - H.S. Diploma

. San Jose City College - General Education coursework

Contact this candidate