Customer Service Manager

Nadine Mbede

**** **** ***** ***** ***********@*****.***

Plano, TX 75075 Cell: 214-***-****

. Dedicated eleven years' experience in customer service with five

years as flight attendant for a French speaking company; enthusiastic

commitment to customer service as a key driver of the airline company

goal attainment. Lead by example and ensure the execution of all

safety, security, quality and store operations policies for customer

satisfaction.

. Respected builder and leader of customer-focused teams as owner of a

company in Dallas, TX dedicated to customer shopping for food service.

Consistently achieve record-high customer satisfaction rankings,

improvements to the bottom line and turnaround of underperforming

operations.

Areas of Expertise

French translation Satisfaction Enhancement

Negotiation skills Front-End Supervision

Complaint Handling & Service Management

Resolution

Professional Experience

WEGOSHOP - Plano, TX ;From home 03/09 to 04/10

Associate Owner,

Owner and manager position to recruit, train and supervise customer service

.

. Build the business plan and the financial forecast of the company

. Execute credit and financial analyses

. Valuate business plans' viability and capital structure

. Create marketing and advertisement plan to expand service awareness in

the Dallas area

02/06 to 11/07

Hopi foundation-University of Arizona clinic for refugees -

Tucson, AZ

Lead Interpreter, Volunteer

. Interpret from English into French and vice versa using simultaneous and

consecutive modes at clinic proceedings.

. Interpret for doctors, nurses, students, lab technicians, and other

medico-related departments at the direction of the clinic.

. Bring to the administration's attention any items that may impede the

interpreters' performance. Research and understand medical terminology

used in the clinic.

09/99 to 04/05

CAMEROON AIRLINES- Douala - Cameroon,

Flight Attendant

Responsibilities included: directing and assisting passengers in the event

of an emergency.

Communicate clearly and empathetically in both positive and negative

situations.

Stay completely calm under pressure.

Maintain high end customer service and customer satisfaction.

EDUCATION

Bachelor's Degree in Finance, Summa cum Laude From DeVry

University

Associate degree. International trade From the Management

Institute ( France,September 2001

References: Available upon request

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