Manager Management

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Richard Holder Titusville, FL *****

321-***-****(h)

321-***-****(c) ********@***.**.***

FINANCE & COLLECTIONS MANAGEMENT SPECIALIST

A highly motivated, results driven professional with an understanding of corporate dynamics. Provides 15 years experience and success

dealing with complex issues in Sub-prime auto finance industry(Loan Originations, Collections and Call Center Management). I have a

proven track record in improving effectiveness in all aspects of the any organization.

New Business Development Collection Management Call Center Management

Create Presentations Mentoring Team Building & Leadership

Procedures Development Outstanding Communication Skills Relationship-Building Initiatives

PROFESSIONAL EXPERIENCE

J P Morgan Chase 8/2011-To Present

Collections Supervisor

Manage a staff of 12 to 20 collectors

Recruiting and Maintaining Talent at both the Supervisor and Collector Levels

Maintaining and Controlling Loan Loss and Delinquency to Meet or exceed Plan

Foster a Positive work Environment consistent with the Company Principles

Set and Monitor departmental and Individual Objectives to align with overall business Goals

Fully support and engage in Customer Experience Initiatives

Aid in Development of Operational Procedures and Process Improvements

Fully Support and execute Management Initiatives

C & S Finance Orlando dba All Florida Finance; Orlando, FL 2/2008 – 8/2011

Finance &Collections Manager

• Manage and finance a collection team of 13 people

• Approve and collect on sub-prime auto loans

• Prepare and create weekly and monthly reports

Southern Auto Finance Company, Orlando, FL 11/2001 –

12/2007

Director of Collections

• Led a centralize regional auto loans collections agency

• Serviced department for South Eastern Region of Orlando Florida

• Reduced delinquency and bad debt charge offs by improving individual accountability

• Stressed hard work and accountability

Florida Finance Group, Orlando, Fl 12/1997 – 11/2001

Collections Manager

Managed a staff of 55 employees in a call center environment on collection of sub-prime auto loans

Placed qualified personnel to maximize in maintaining and exceeding monthly goals

Responsible for bringing in more than half a million dollars in revenue for the company

Proficiently use Microsoft Word, Excel, PowerPoint, Outlook, Internet, E-mail, and Windows

Negotiated fees and payment plans for patrons

Mentored employees in areas of career planning, and personal goals

Interviewed, screened and hired potential employees

Independent Life Insurance Company, Melbourne, Fl 8/1995 – 10/1997

Insurance Agent

Sold life, health, fire and variable annuities

Voted Agent of the Month on 5 occasions

First Agent in my district to achieve the Quality Underwriting Award

Responsible for customer communication to requested insurance inquiries

EDUCATION

BS Business Administration, University of North Carolina, Chappel Hill, NC

Tri-major in Management, Marketing, and Computer Science

Advanced Economics with London Chamber of Commerce

AFSA Executive Leadership Award – University of North Carolina-Kennan-Flager Business School

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