Customer Service Health
Resume:
Michele Fross
***** ******** ****., ********, ** 80602
*************@*******.***
OBJECTIVE PROFILE
I believe with my years of experience in Health care I have much to offer University of Colorado Hospital as a Patient Transporter.
I have strong interpersonal skills including leadership, oral and written communication, organization, and a proven for participating in and promoting a positive, supportive and team environment. This coupled with my experience working in high paced and high stress situations, demonstrates my aptitude to function in either an independent or collaborative environment.
TECHNICAL & PROFESSIONAL EXPERIENCE SUMMARY
Transport Patients To & From Diagnostic & Surgical Areas Admission & Discharge Assist Clinical Staff With Transporting ICU Patients Connect & Disconnect Patients Traveling On Oxygen Transport Patients To & From Specialty Areas Collection Duties (Paperwork/Equipment/Specimens) Greeting Receptionist/Patient Information Excellent Customer Service Skills Excellent Oral & Written Communication Skills
CERTIFICATIONS
Adult First Aid Environmental Emergencies Adult/Child CPR with Mask
Adult/Child AED Infant CPR With Mask Health Control Centers -Certified Massage Therapy Ethics And Compliance Health Stream, Regulatory Compliance Training OSHA, JCAHO,& HIPPA Compliance
PROFESSIONAL EXPERIENCE
Sodexo/ St. Anthony North- Denver, October 2007 to November 2012
Patient Transport
• Transport patients and equipment to and from one location to another
• Deliver supplies and apparatus to patient units in a opportune and accurate manner
• Communication and information gathering with patients while developing relationship and
ensuring patient trust.
• Perform inspections and disinfection procedures on equipment
• Documentation
Health One/Rose Medical Center- Denver, CO May 2004 to July 2007
Transport/ S.P.D. Tech 1/ Central Supply Tech/ Materials Management Clerk
• Liaison Between AM And PM. Nursing Staff And Management
• Stocking of 22 Departments, Charge Lists & Online Inventory Documentation.
• Sorting And Filing Of All Receiving Documents
• Responsible For Filling Patient Orders From Physicians And Nursing
• Record All Information Into the Online Transport Tracking System
AWARDS AND RECOGNITIONS
• Recognized For Excellent, Above And Beyond Patient Care, From Department Of Emergency Services Leadership Team.
• Awarded The First "Servants Heart Award" February 2011
• Recipient of Numerous Letters of Recommendation Over 5 Years Period from St. Anthony North Hospital.
. I am currently in the application process of becoming a Volunteer at St. Anthony North Emergency room where I worked for the last 5 years.
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