Customer Service Sales

Lynette Roberson

***** ******* #*** - *******, ** 48152

Phone: 832-***-****

E-mail: ***************@*****.***

SUMMARY

I am a highly self-disciplined and motivated team player, with strong

organization skills. Bilingual and an articulate professional with a

number of years of customer service experience. I have worked with a wide

range of professionals representing all age groups, nationalities and

cultures. I have extensive travel experience and speak fluent English and

Spanish.

EMPLOYMENT

COMPASS AIRLINES (regional airline carrier for Delta Airline) Rotating Head

Flight Attendant, September 11, 2008 - November 11, 2011

Responsible for preparing the aircraft as well as getting passengers

situated for on time departure. Also accountable for the safety and lives

of several passengers daily.

The Judge Group (contract work) COOPER STANDARD AUTOMOTIVE, Novi, MI

Administrative Secretary, September 2007 - August 2008

Responsible for imputing data in an Excel spreadsheet for employee's time

each week. Job tracking and imputing data information in access for billing

purposes. Scanned documents over to the Accounts Payable Department.

Maintained log of daily orders as well as weekly and monthly totals.

Varies duties in filing and creating of PO's for our vendors. Assisted in

managing administration functions for the Global Technology Center. Key

accountabilities included administrative functions (activity reports, time

sheets and scheduling/calendar maintenance) combined with coordination

(travel arrangements and conference-call scheduling).

The Judge Group (contract work) PROS, Commerce Township, MI

Administrative Assistant May 2007 - September 2007

Performed various clerical and administrative duties in the Accounting

Department, including bank reconciliations for daily accounts, scheduled

appointments and meetings, typing, filing, faxing and answered phones.

Maintained multi-line switchboard operation including professionally

answering switchboard, taking messages, and routing calls to the

appropriate team member. Customer Service backup and special projects as

assigned.

The Judge Group (contract work) SCHWAN'S FOOD SERVICE, Clarkston, MI

Customer Service Representative, October 2006 - May 2007

Supported clerical and order processing needs of sales staff. Performed

all aspects of customer service and satisfaction, including answering busy

multi-line phone system and providing detailed information for various

products. Reconciled cash and general ledger accounts and prepared journal

entries, as well as responsible for monthly billing statements and customer

ordering inventory.

CEMEX, Houston, TX

Assistant Manager for Customer Service, April 2005 - August 2006

Managed major accounts, received and placed the order from the contractor

for the recommended product. Provided team leadership to accomplish

department goals and monitor work flow. Performed all aspects of customer

support, including answering telephones, coordinating special promotions

and providing details for products and services. Performed customer

service; sales; cash sales; stocktaking; and merchandising displays.

Originated customized order intake process to meet customers' specific

ordering needs, improving delivery performance and optimizing customer

satisfaction. Interacted with customers extensively to maintain customer

satisfaction.

FOLEY'S, Houston, TX

Counter Manager for Cosmetic Line / Sales, September 2004 - March 2005

Maintained and serviced customers. Promoted and succeeded in doubling

customer sales. Reconciled cash and general ledger daily. Performed all

management and operations functions for Cosmetic Department.

CREDIT BASED ASSET & SECURITIZATION, Houston, TX

Analyst, August 2002 - September 2004

Prepared assignments from Deed of Trust to the end following the chain of

title and special projects as assigned.

FISHER SCIENTIFIC COMPANY, Houston, TX

Customer Service Representative, June 1999 - August 2002

Managed a high volume of calls in ordering the product and being proactive

on the customer orders, and preparation of cost report work papers.

TNT WORLDWIDE, Houston, TX

Customer Service Representative / Sales, April 1996 - June 1999

Managed major accounts, marketed and sold new accounts, exceeding sales

objectives, and reconciled cash accounts and general ledger accounts.

FEDERAL EXPRESS, Houston, TX

Courier, May 1992 - April 1996

Package pick-up, organizational skills, and customer service

domestic/international.

EDUCATION

DAVENPORT COLLEGE, Lansing, MI

Associates Degree: Business, January 1992

Also 2 Yr. Certificate in Communication Skills

SUMMARY

Computer Skills: Proficient in Microsoft 97 - 2007 & XP; Word and Excel

Multi-Line Switchboard experience

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