Customer Service Management

Carlos Woods

P.O. Box **

Hayneville, Alabama ***40

Phone: 334-***-****

Cell: 803-***-****

E-Mail: ***********@*****.***

Summary

Knowledgeable with Office programs such as Word, Outlook, and Excel, seeking to gain more

knowledge in the working environment. Work well independently or in groups depending on the

nature of the task given. Range of knowledge is not limited to office software, have an understanding

of the internet and information gathering activities, rebuild computers.

Skills

Compression equipment knowledge Computer literate

Computer proficient Customer relationship building

Data analysis tools Equipment problem resolution

Project management skills Team player

Technical school training Deadline driven

Warehouse management Manual labor skills

Working night shift Good mechanical aptitude

Good multi-tasker Fast learner

Knowledge of manufacturing standards/regulations Lifting up to 100 lbs.

Production line/assembly line forklift experience Internet research

Dependable independent worker Customer service skills

Good at following instructions Complaint resolution

Solid communication skills Strong initiative

Strong interpersonal skills Strong organizational skills

Strong team player

Strong work ethic Supervisory experience

Strong written and verbal communication skills Timely project completion

Valid AL Driver license Schematics reading

Industry safety equipment Inventory control practices

Flexible work schedule General math skills

Establishing goals and setting priorities Good judgment

Accomplishments

Supervision

Perform general warehouse duties to company standards

Certified Forklift Operator

Staff Writer- Benedict College Newspaper 2008

Build desk top computer from stratch

Experience

Labor

February 2013-to present

Lear Manufacturing Company

Montgomery, Alabama

Make Car seats

Labor

November 2012 to February 2013

Kelly Temp Agency, Montgomery, AL

Lear Manufacturing Company

Build car seats

Teachers Assistant

January 2011 to May 2012

University of South Carolina Orangeburg, SC

Provided computer technology input / telephone communications.

File organization / documentation of activities and personal activity organization.

Pepsi Co., SC

February 2007 to December 2010

Management Intern/Production Associate

Perform various administrative duties such as organization of products and filing.

Oversaw plant inspection protocol

Education and Training

Midland Tech. 8, 2012

Orangeburg, S.C.

Courses in Mass Communication/ Business Administration

Benedict College May 10, 2008

Harden, SC

Major, Mass Communication

Minor, Business Administration

B.S

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