Customer Service Manager

Angelia V. Taylor

*** ** ******( Hewitt, TX( **643 254-***-**** (

abomk4@r.postjobfree.com

To obtain a position that will enable me to use my strong organizational

skills, customer service experience and my ability to work well with

people.

Qualifications

. Customer Service

. Retail Management and Sales experience

. Efficient in Microsoft Office

. Committed to quality work

. Eager to learn new skills

. Well Organized

. Work well with others as well as self motivator

. Proven ability to work well under pressure

. Experienced Medical Assistant

. Medical Receptionist

Employment

October 2012 to Present

Live Oak Veterinary Park

Waco, TX

Veterinary Technician/Receptionist

* Responsible for answering telephone calls, scheduling

appointments, greeting clients upon arrival and determining

reason for visit

* Determined needed vaccines and/or tests based on computer and

written records

* Assisted Veterinarian with animal care, including surgery,

hospital/ill patients and scheduled appointments

* Responsible for x-ray maintenance

* Daily cleaning and organization

February 2012 to September 2012

Texas Central Title

Waco, TX

Receptionist/Abstractor

* Answered multi-line phone and directed caller to necessary

department

* Directed visitors and clients to correct person or department

* Opened new file in computer system using order sent by fax

and/or email and entered information accurately

* Researched title to property using micro-fiche, computer,

internet, records at courthouse, or other means as needed

* Correctly entered information into file in computer to

complete file in timely manner

October 2010 to March 2012

South Bosque Veterinary Clinic

Waco, TX

Veterinary Technician

* Assisted Veterinarians with all aspects of animal care,

including surgery patients, hospital/ill patients and

scheduled appointments

* Determined needed tests and/or vaccines based on computer and

written records

* Maintained accurate records of animal care during

appointments, hospital stay or surgery

* Scheduled appointments

* Responsible for sterilization techniques and policies

* Responsible for x-ray maintenance

* Additional duties also included maintaining new client folders

and educational brochures for clients

* Daily maintenance, organization, and cleaning

February 2007 to September 2010

BugsDotCom Pest & Termite Services

Waco, TX

Office Manager

* Answered multi-line phones

* Located/entered customer information into computer system

* Maintained schedule for multiple technicians

* Handled customer inquiries and/or complaints

* AR responsibilities, including posting payments to accounts,

preparing deposit slip,

making deposit at bank

* Prepared service tickets/schedules for technicians for the

next day

September 2006 to February 2007

Midway Independent School District

Waco, TX

Cafeteria Staff

* Prepared kitchen/serving areas for meal service

* Assisted in food preparations

* Served meals to staff and students

* Disposed of or stored left-over food according to state

regulations

* Cleaned up food service areas and food preparation areas

* Assisted cafeteria manager with inventory to maintain

freshness

Education

Texas State Technical College

Waco, TX

Dental Assisting Program

McLennan Community College Waco,

TX

General Studies

West High School

West, TX

High School Diploma

REFERENCES

Dr. LeighAnne Robert 254-749-

6617

South Bosque Veterinary Clinic

Bob Howard 254-717-

3069

BugsDotCom Pest & Termite Services

MaryAnn Foreman 254-733-

1849

Contact this candidate