Sales Customer Service

Yelena Vlasova

**** *********** **. *** ****, CA 95136

408-***-****

******.*******@*****.***

Skills

High Demand Sales Environment, Fashion, Multi-tasking, Interpersonal

skills, Microsoft Office, Photoshop, Proficient with Social Networks,

Analytical skills, Organized, Data Entry, Excellent Oral and Written

Communication, Filing, Punctual, hardworking, fast learner, drafting,

computer design, and Bilingual in Russian and English

Education

Foothill Community College

Associate Degree Major: International Business Expected:

May 2013

Fashion Institute of Design and Merchandising (FIDM)

Associate of Arts Degree Major: Fashion Design

March 2009

Core Curriculum

Flat Sketching Illustration of Fashion Figure

Prepare Tech Pack CAD: Photoshop and

Illustrator

Develop Line Sheets Trend & Color Analysis

Painting/Fine Arts

Work Experience

Aeropostale Inc, Sales Lead July 2012 -

Present

. Generate a variety of reports including sales goals, loss reports, and

profit margins

. Collect reports and communicate goals and store objectives

. Complete store mechanizing

. Customer service including sizing, fashion trends/advice, complaints

and satisfaction

. Corporate liason for sales associates regarding sales/promotions

. Zone Managements for displays, upkeep, cleanliness and overall

management

. Assist employees regarding payroll schedule and general questions

. Store management such as scheduling, shift management and supervision.

Forever 21 inc. Sales Assistant Manager: March 2009-

July 2012

. Gained 4 promotions from Sales Associate to Visualization Assistant

to Floor Supervisor to Assistant Manager

. Management Assistance such as weekly, monthly, and yearly

metrics/sales reports. Monetary deposits, associate password changes,

manager overrides selling tactics, sales promotions, and

opening/closing of store

. Assisting in human resources management such as scheduling, payroll,

interviewing and associate meetings,

. Responsible for meeting and exceeding sales goals

. Shipping, receiving and merchandizing of inventory

. General day-to-day customer service such as fashion consultation,

styling, itemization, product look-up, customer disputes/inquires.

Also processes transactions of various kinds, returns, credit, check

and cash transactions.

. Trained over 50 associates in general day-to-day duties, loss

prevention and store policies

. Utilizing of in-store computer systems for outside store

communication and collaboration, such as sales reports, loss

prevention reports, safety, corporate messages, and updated

visualization techniques.

. Inventory management such as inventory audits, item placement, item

tracking, merchandising, and visualization

. Visual management including set-up, store layout/upkeep, wall/window

displays and mannequin updates

. Zone Supervision including associate management, go-backs, visual

upkeep and inventory stock

Chiara-Loi Hardaway: Graphic Designer August 2011 -

Present

. Draft and design images

. Hand drawing

. Utilizes visualization tools such as Adobe Photoshop, Illustrator,

Adobe Flash, Adobe Fireworks and Coral Painter

. Facilitates clientele's images to life such as logos, memos and

marketing material

Planet Sundance, LLC: Freelance Graphic Designer April 2009 -

Present

. Draft and design graphic images

. Hand drawing and acrylic skilled

. Utilizes visualization tools such as Adobe Photoshop and Coral Painter

. Facilitates clientele's images to life such as logos, memos and

marketing material

Volunteer Experience

Discarded to Devine: Operations Team Volunteer

2008

. Assisted in auction/fashion show planning and execution.

SFO/ Special Need Families: Organization Volunteer

2006-2007

. Took care of Special Needs Children

. Facilitate day-to-day activates

. Social consultation

AFM/ Art for Medicine: Volunteer

2004-2007

. Applied knowledge of art and used creative problem solving to create

toys and games for children in hospitals

References upon Request[pic]

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