Customer Service Management

Linda Lopez

**** *. *** ******

Pueblo, CO *****

Cell: 719-***-**** Home: 719-***-****

E-mail: **.******@*****.***

EDUCATION: University of Phoenix (1999-2002)

Bachelors of Science in Business Administration

OBJECTIVE: A leadership position where a proven track record and a multi-disciplined background and leadership development would be of value.

EXECUTIVE PROFILE:

Language: Semi-fluent in speaking, reading, and writing in Spanish*Computer Skills: Microsoft Office Suite, People Soft Systems, and Visio

Management: Training, Scheduling, Program management, overseeing daily operations, Purchasing and ordering goods, Motivating employees

Administrative: Filing, Typing, Updating computer systems, Data input, Maintaining Confidential Files

Advertising: Creating fliers, Newsletters, Company boards

Coordinating Events: Contests, Meetings, Social and Business events

PROFESSIONAL EXPERIENCE:

Target Distribution Center, Pueblo, Colorado (December 2001 to current)

Human Resource Technician

Communicate and coordinate internal human resource policies, procedures, and activities to entire staff, to include management of HR functions, development and implementation of policy and procedures.

Prepare confidential correspondence and maintain classified files. Develop and maintain records, setting a standard for the College.

Conduct follow-up success audits on a consistent basis

Produce and distribute memos, reports and documents as necessary for the day-to-day operations of the College.

Formulate progressive policies to achieve optimum efficiency, productivity, and workforce flexibility

Managed FMLA, workers compensation, and benefits documentation for the Pueblo Target Distribution Center

Responsible for collecting, auditing, and submitting payroll through People Soft for the Pueblo Target Distribution Center employees

Educate employees on company benefits, policies and procedures including FMLA/Short Term Disability, and OSHA.

Coordinate vacation time, sick time, and leave of absence requests

Develop and maintain a system for ordering office supplies

Provide administrative level secretarial functions, including word processing, receiving visitors, scheduling appointments, and making travel related arrangements.

Conduct New Hire Orientation for all hourly hires. Present company vision, mission, and expectations

Maintain general office cohesiveness.

A liaison for various college campuses to enhance our recruiting efforts by generating my own leads through effective marketing, and building new business relationships

Conduct phone interviews to establish information in regards to the candidates background and interests, review the position and benefits, and assist them with application and signing of all the appropriate documents.

Maintain candidate’s commitment to company by building a relationship with the applicant and maintaining open lines of communication

Managing and training hourly new hires by coaching them through their 90 day commitment by constantly giving feedback, providing training, and conducting meetings

Target Distribution Center, Pueblo, Colorado (1999 to 2001)

Communications Specialist

Developed and published the company newsletter.

Created and monitored Close Circuit Television information throughout the building.

Managed and distributed company information through publications, communication boards, and presentations.

Worked closely with printing company to ensure the final publication of company newsletter met all required guidelines.

Initiated and presented an improved timeline for the newsletter, saving the company approximately $2000 - $2500/yr.

Target Distribution Center, Pueblo, Colorado (1987 to 1999)

Financial Analyst

Responsible for analyzing and developing the company budget in conjunction with Senior Management, General Manager, Financial Analyst Team and the Expense Planning department located in Minneapolis, MN.

Created and trained clerical staff on computer based programs to manage employee productivity

Created countless programs, presentations, and reports for all departments to utilize their time more effectively and provide up-to-date information to their team.

Monitored budget accounts and presented information to executive staff.

OTHER FACTS:

Strong customer service, highly responsible for the position, ability to accept mistakes and make improvement, excellent problem-solving skills, including root-cause analysis and corrective action approaches, resulting in win-win situations for the parties involved.

Department management experience (managing budgets, processes, and inventory management, etc.).

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