Customer Service Registered Nurse

TINA SMITH

Page *

Tina Smith

***** ********* ******

Novi, MI 48374

****.*******@*****.***

Cell: 248-***-****

Home: 248-***-****

OBJECTIVE

A challenging and rewarding position that utilizes my leadership skills and collective experience.

SKILLS

1. Highly motivated self-starter who takes initiative to quickly learn new concepts and skills with minimal supervision.

2. Innovative problem-solver who can create workable solutions and resolve issues.

3. Confident, hard working and flexible team member committed to achieving excellence.

4. Ability to effectively communicate information verbally and in writing.

5. Capable of remaining calm and professional during times of critical need.

6. Strong multitasking abilities and organizational skills.

WORK EXPERIENCE

Material Handler

03/2012 – Current, Paladin Construction Group, Dexter, Michigan

1. Certified Standard and Stand up Hi-Lo Operator.

1. Transports a variety of container and bulk goods, materials, and tools to welders and engineers to assist them in building attachments on lawn mowers and snow blowers for various companies including John Deere, Caterpillar, and Harley.

2. Record, deliver, and replenish supplies in consumer areas.

3. Report shortages, rotate, move product and maintain warehouse in a clean, safe-free atmosphere.

WORK EXPERIENCE

Warehouse Operator/Material Handler

08/2011 – 03/2012, Jaytec, Chelsea, Michigan

1. Certified Hi-Lo Operator.

1. Operate automated bender pierce machine and 150 ton secondary pressers.

2. Perform IP Line/Welding.

3. Maintain quality in the warehouse, keep track of all damaged inventory, and report the same to the supervising authority.

4. Participate in physical inventories to verify stock.

5. Respond to staff inquiries for the purpose of providing information and/or direction regarding the status of production.

6. Work in accordance with all safety regulations of the warehouse.

CENA

02/2011 – 6/2011, Autumnwood of Livonia, Livonia, Michigan

1. Provided care in accordance with resident care policies and procedures.

2. Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

3. Cared for privacy and confidentiality of the residents.

4. Maintained accurate records by charting and documenting activities.

Nurse’s Assistant

10/2010 - 2/2011, Regency Healthcare Centre, Taylor, Michigan

1. Learned the basics of assessing patient vital signs by shadowing a registered nurse.

2. Assisted residents with all aspects of daily care, including bathing, dressing, hygiene, and grooming in accordance with established care plan.

3. Handled the residents and all their queries regarding heath problems.

4. Noted any unusual changes in resident’s condition and reported information to a nurse.

Warehouse Supervisor/Lead

02/2004 - 3/2009, Pro Staff/ABX Logistics/DSV Air & Sea, Belleville, Michigan

1. Assisted in managing and supervising central warehouse operations, including traffic management and distribution.

2. Responsible for routine picking, receiving, shipping, and packing functions in accordance with established work processes.

3. Supervised inventory control.

4. Licensed forklift driver of heavy equipment.

5. Resolved common issues or discrepancies on a daily basis.

6. Processed outbound orders on day shift, as necessary.

7. Organized and processed customer orders on night shift making sure that truck departure timelines were met.

8. Assisted in reorganizing warehouse operations and freight distribution.

9. Developed exceptional customer service skills.

10. Maintained full compliance with OSHA Standards.

PCA/Rehabilitation Technician

04/1996 - 11/2003, Regency Healthcare Centre, Taylor, Michigan

1. Ensured the safety and well-being of the residents is maintained.

2. Assisted the elderly with daily activities, including changing, feeding, bathing, and turning and positioning patients according to turn schedules.

3. Performed range of motion on residents as ordered.

4. Provided medication reminders.

Assistant Manager

05/1995 - 06/1996, Universal Sight and Sound Video, Redford, Michigan

1. Responsible for opening and closing the store.

2. Interfaced directly with customers to provide assistance and resolve problems.

3. Organized product inventory; verified quantity and quality of products received.

4. Managed front cashiers in areas of money handling, shifts breaks, and customer service.

Meat Cutter

11/1994 - 12/1995, Meijer, Novi, Michigan

1. Received, inspected, and stored meat upon delivery, to ensure meat quality.

2. Identified, wrapped, priced, and weighed all meat department items in accordance with specified procedures outlined by standard practice.

3. Properly filled, rotated, and merchandised shelves, cases, and displays.

4. Provided outstanding customer service.

Welder

04/1994 - 10/1994, Seward Gasket Company, Detroit, Michigan

1. Assembled small automotive parts for Ford Automotive Company.

2. Welded all types of material such as steel and aluminum.

3. Handled power tools including arc and gas welding equipment.

4. Observed job pieces for defects and rejected pieces, as required.

EDUCATION, CERTIFICATIONS, and licenses

Nurse’s Assistant Certification, Healthcare Solutions & Career, Detroit, MI (2010)

Licensed Forklift Operator, ABX Logistics, Belleville, MI (2009)

High School Diploma, Redford High School, Detroit, MI (1983)

COMPUTER SKILLS

1. MS Word, MS Excel, MS Outlook, MS Power Point, and Internet Explorer.

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