Customer Service Manager

BRYAN ALTWEIN

***** **** ***** ****, *******, TX 77433, P.713-***-****,

**********@***.***

http://www.linkedin.com/pub/bryan-altwein/9/264/a33

WAREHOUSE OPERATIONS - PRODUCTION MANAGEMENT - DISTRIBUTION CENTERS

Inventory Control - Operations Management - Process Improvement - LEAN -

JIT - TPM - 5S Methodologies - Materials Management - Supply Chain -

SAP/ERP - Warehouse Expansion - Customer Service - HAZMAT - OSHA -

Regulation Compliance - Expense Control - Planning - Facility Management -

Fleet Management - Project Management - Purchasing

Business-driven Warehouse Operations and Production Management Professional

delivering outstanding returns managing warehouse operations, distribution

centers and streamlining inventory processes resulting in bottom line

profits and organizational excellence. Armed with sound judgment and

decision-making skills as well as credible leadership in defining strategic

vision and reducing costs generating financial success for the operation.

Solid knowledge of supply chain best practices, logistic operations,

warehouse layouts, inventory controls, and fleet management. Efficiently

utilize warehouse planning of inventory strategies for optimal efficiency

of shipping and receiving operations. Superb manager and change agent;

adept at organizing, allocating resources, and orchestrating complex

demands across the facility. Charismatic and persuasive; clear communicator

and trusted manager.

RESPONSIBILITIES - SUCCESSES - ACHIEVEMENTS

. Proactive Manager that increased on-time deliveries of products from

55% to 90%. Implemented 5S, TPM, LEAN, KPI's and team methodologies

into the division. Decreased the workforce by 50% and increased

revenue by more than $500,000 annually while increasing production by

30%.

. Reduced overtime in year one by 21%, year two by 50% and in year three

by 63%. Created and initiated all work process flow charts and

production time studies establishing procedures and parameters for

sales and production.

. Spearheaded efforts to re-organize two warehouses, improving

efficiencies and reducing overtime by $45,000 in six months. Reduced

fleet expense by $54,000 in three months. Corrected a back-log of 200+

service orders by changing them from a 30-60 day schedule to less than

one week. Established a "team first" initiative to enhance problem

solving.

. Implemented the company's safety program and an accident prevention

plan, which saved $10,000 annually and provided $60,000 in net profits

for six years. Attained three service and installation departments and

two customer service departments in six years and maintained 99.3% on-

time efficiencies for five consecutive years. Cut the facilities'

maintenance costs by an average of $5,000 monthly for seven years.

. Managed all sales of discontinued or obsolete inventory to buyers,

adding over $15,000 to the bottom line annually. Increased order

fulfillment from approximately 60% accuracy to 99.6% accuracy for 4

divisions and approximately 350 daily deliveries. Directed a

$7,500,000 annual inventory, recording accuracies six out of the seven

years.

. Resolved difficult customer problems concerning damaged products and

shortages. Reduced overtime by 50% and increased productivity through

selective staff and communication changes.

. Played a key role in planning and managing the transfer of $475,000 in

inventory to Houston when the company was acquired by Unisource.

Maintained a productive and efficient delivery fleet, coordinated

delivery schedules, and oversaw order fulfillment, chemical packaging,

counter sales, and customer service operations.

CAREER HISTORY

WINDORSKY

INC

2012

***Windorsky is a Texas based metals manufacturer specializing in providing

steel and bronze windows and door solutions. They have worked with the best

architects and the finest home builders on some of the most prominent

projects in America.

Contract Administrator

. Managed all office activities for a start-up manufacturing operation

producing custom windows and doors. Performed purchasing, material

coding and Quick Book set-up program, directed and managed shipping,

receiving, inventory control and customer service initiatives.

Performed company liaison duties and communications to internal and

external customers.

HMS

HOST

2011-2012

***HMS Host is part of Autogrill, the world's largest provider of food,

beverage and retail services for travelers with 34,000 associates and

revenues of more than $2.7 billion.

Warehouse Manager

. Managed all aspects of a retail warehouse supplying food, beverage and

travel accessories to 14 retail outlets. Managed receiving, shipping,

fleet, selection, stocking, inventory, planning, scheduling, pricing,

RTV's, safety, right-to-know, payroll, expense control and purchasing.

Supervise 9 employees. Left to pursue a business start-up

opportunity.

BRYAN ALTWEIN

10615 Lake Riata Lane, Cypress, TX 77433, P.713-***-****,

**********@***.***

Craftsman Fabricated

Glass

2006-2011

***Craftsman Fabricated Glass is a leading designer and fabricator of glass

product for residential and commercial projects.

Division Manager

. Managed all aspects of production for the fabrication of insulated

glass for residential and commercial applications. Directed two

shifts, two production lines, 3 supervisors and 24 production

employees. Purchased materials and supplies associated with the

production of insulated glass for commercial and residential markets.

Established and scheduled all aspects of production for two lines and

two shifts. Enforced all policies and handled performance reviews.

Developed, maintained and communicated all planning, scheduling and

forecast production plans for the plants 7 departments.

Arrowwood

Cabinetry

2006

***Arrowwood is a premier cabinetry distributor with a designer showroom

and warehouse in San Antonio Texas.

Operations Manager

. Directed the operational aspects of a wholesale/retail building supply

distributor including management of the warehouse, distribution,

fleet, safety, scheduling, service, installation, and problem solving.

Redefined the roles of customer service representatives, service

technicians, field inspectors, and the receptionist.

Gulf & Basco

L.P

1998-2006

***Gulf & Basco is Houston's leading supplier of cabinetry, windows, doors,

appliances and counter tops.

Director of Operations

. Directed all operational aspects of a 245,000 sq. ft. warehouse and

light manufacturing facility. Managed the production of windows,

cabinetry, appliances, doors, and the service and installation of

products through 4 divisions. Led a fleet of over 40 vehicles and the

associated service related maintenance program. Oversaw all aspects of

facility maintenance for the distribution center and the

administrative offices.

. Created and applied a safety program and accident prevention plan for

the company. Led all aspects pertaining to two expansion projects for

warehouse and production space. Spearheaded the design, layout and

functionality of all production and warehouse space. Implemented the

organizational design plan for 30,000 sq. ft. of production and

warehouse space in San Antonio, Texas.

N-E Thing

Supply

1997-1998

***N-E Thing Supply Inc is a wholesale/retail distributor supplying

plumbing, electrical, HVAC, lighting, appliances, janitorial, paper

products, packaging, and pool supplies, etc. to the multifamily dwellings

market in Texas, Georgia and Arizona.

Warehouse Manager

. Supervised the operations of a 53,000 sq. ft. warehouse and $2.5M in

inventory for a distributor of plumbing, electrical, hardware,

appliances/parts, air conditioners, and janitorial and paper products.

Researched labor/expense costs and fleet management/maintenance for

13 delivery trucks and warehouse equipment. Performed vendor

relations and expediting and negotiated LTL rates with carriers.

Managed inter-branch transfers to in-state and out-of-state branch

locations.

CENTURY

PAPERS

1989-1997

***Century Papers is the premier janitorial/paper/packaging distribution

company servicing the wholesale/retail market in Texas.

Purchasing Agent/Warehouse Manager

. Bought 1,500 line items and controlled $500K in inventory as a

purchasing agent. Negotiated freight terms relating to paper products

and janitorial supplies. Sourced preferred vendors, expedited orders,

and discussed/prepared bids for federal, state, county, and local

governments. Coordinated Texas Tier II documents for registering

hazardous materials with state agencies. Directed five warehouse

employees as the Warehouse Manager. Managed administrative employees,

A/R, and A/P processing.

EDUCATION & PROFESSIONAL DEVELOPMENT

B.S., Technology, (pending) University of Texas

A.A., Liberal Arts, Tyler Jr. College

Visit me on LinkedIn: http://www.linkedin.com/pub/bryan-altwein/9/264/a33

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