Customer Service Manager

Farley Johnson

**** ******* ** *****, #*** Nashville, TN 37221 615-***-**** ******.***.*******@*****.***

Objective

To secure a challenging position to utilize my skills and experience with an organization which encourages growth

Skills Profile

- Possess highly effective communication and organizational skills

- Detail oriented, results driven

- Recognized leader

- Creative team player

- Experienced trainer

- Proficiency in several corporate business solutions including Agresso (AP), e-Site (AR), Key Bank (Desktop Deposits), ADP (Payroll),

Kronos (Timekeeping), Wells Fargo Bank (Purchasing)

Employment History

Emeritus at Bellevue Place (formerly Waterford Assisted Living) March 2005 Present

Nashville, TN

Business Office Director October 2011 Present

- Previous Assistant Business Office Director duties

- Human Resources coordinator

- New hire and employee training

- Administer benefit and HR programs

- PCard Program coordinator

- Sales and marketing representative

- Responsible for Resident Rights

Concierge/Assistant Business Office Director May 2008 October 2011

- Customer facing service representative

- Front Desk operations

- AP/AR/Collections agent

- Maintain accurate and thorough resident files

- Administrative Assistant to executives

- Support monthly accounting close

Med Tech/Care Giver March 2005 May 2008

- Supervised staff of three on night shift as Night Med Tech/Manager

- Maintained resident charts

- Trained new employees

- Customer Service

Family Care Connection 2000 - 2005

Nashville, TN

- Professional Household Manager

- Certified Nurse Technician

- Newborn Care Specialist

- Senior Care Provider

Professional DEvelopment

- Dementia Training Certification 2008

- CNT Certification 2007

- Newborn Care Specialist 2003

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