Customer Service Sales

Ira E. Korn 516-***-****

***.****@*****.***

My extensive computer, software, and applications knowledge, as well as

outstanding communication and customer service skills, and the ability to

multi-task and problem solve effectively has been demonstrated through my

employment history and personal achievements.

SKILLSET

Technical / Networking Expertise: Microsoft Certified Systems Administrator

(MCSA)

CompTIA Network+

and A+ certifications.

Web Design: HTML, XML, CSS, Java Script, VBS, and FrontPage.

Applications: Excel, Access, Word, Publisher, and PowerPoint.

Experience with Microsoft environments including Windows 7, XP, 2000/2003.

Involved in Windows 7 deployments including data transfer, back-ups, and

imaging.

PROFESSIONAL EXPERIENCE

WATSON PHARMACEUTICALS, Copiague, NY January 2013 to February

2013

Promoted to Team Leader as result of past performance record.

Direct involvement in all phases of computer deployment and network

connections.

Input to supervisors regarding issues and solutions related to deployment

process.

Developed a coherent plan for deployment and validation procedures.

Provided on-site support to resolve rollout related issues.

Maintain and record inventory of desktops, laptops, and general equipment.

Created spreadsheet for easy reference of login IDs and user passwords.

Ascertain proficiency of the deployment process and forecast for future

events.

Submit Excel document to track asset ownership throughout the corporation.

Track and manage the progress and activities at various stages.

Submit daily reports for tracking of workflow and progress.

Determine staffing requirements and schedule productivity.

Formulate guidelines to allow the team goals to be defined.

Ensure that defined standards are achieved by the entire unit.

CAPITAL ONE, Long Island and Tri-State area locations April

2012 to December 2012

Began as Field Technician and promoted to Team Leader

Deployment, set-up, and installation of desktop PC's and printers for

individual users.

Format laptops to prescribed requirements and implement group policy.

Test and validate applications, and troubleshoot for valid functionality.

Performed software upgrades and installations as required.

Address on-site issues for sustainable usage within defined parameters.

Maintained post-deployment support and prioritized HelpDesk activity.

Successfully troubleshoot and resolve software and user interface issues

satisfactorily.

Work within Active Directory to create and update user accounts and

security policies.

Understanding of network protocols, routing and switching concepts.

Knowledge of Active Directory, TCP/IP, DHCP and DNS.

Fully capable in printer set-up, installation and networking.

Experienced in Print Queues and network printing.

Able to install and troubleshoot a wide variety of Windows applications.

Capable of maintaining computers and removing viruses and spyware.

Interact with users and management to resolve specialized issues

satisfactorily.

Troubleshoot and resolve all related technology issues.

THE BAUMAN GROUP, INC., Long Island, NY March

2009 to April 2009

Brand Ambassador / Customer and Client Liaison

Acted as primary contact between store management and corporate

headquarters.

Relied on high level of communication skills to engage individuals and

market products.

Demonstrated ability to think and act independently, while remaining a key

team player.

Maintained an organized log of inventory with precise attention to details.

Strong utilization of internet, email, and telephone skills.

1-800-FLOWERS, Carle Place, NY

April 2007 to December 2007

Began as an Inbound Rep and advanced to Customer and Corporate Resolution

Exceeded daily and weekly 'key metrics' and goals for issue resolution.

Recognized for excellence in increased sales averages with customer

retention and satisfaction.

Maintained superior claim resolution through excellent cost management and

disbursements.

Consistent participation in Top Percentage of Customer Satisfaction surveys

and references.

Acknowledged on multiple occasions for outstanding customer service and

problem solving.

Above average performance during normal and high volume 'Gold Rush' weeks.

Seasonal call center representative handling both inbound sales and

customer service issues.

ANDOVER BROKERAGE LLC, Garden City, New York

2000 to 2005

Operations Officer

Administered and maintained user accounts across multiple locations.

Managed and trained new personnel in procedures and processes of various

softwares.

Created and prepared operational reports and performance evaluations on a

regular basis.

Identified opportunities for utilization of new technologies and improved

resources for teams.

Established systems for efficiently accessing and archiving account

information.

Controlled and recorded user information, passwords, and account

parameters.

Image and reproduce systems for uniformity for entire network.

EDUCATION Baruch College, C.U.N.Y.

Bachelor of Business Administration

(B.B.A.)

New Horizons Computer Learning Center,

Westbury, NY

Microsoft Certified Systems

Administrator (MCSA),

CompTIA Network+ and A+ certifications.

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