Parthipan Kathiresan
Woodland Hills, California - 91367, USA
Mob:+1-908-***-****; Email: **********@*****.***
Synopsis
A highly motivated and result driven professional offering over 7 years of
experience, including 6+ years of experience in Software Technical
Consulting.
Knowledge of many Monitoring Solution offered by IBM, HP, BMC etc.,
Have travelled across different cities in West Coast and presented eG
Software.
Have successfully handled Technical Consulting to help bring in new
Business.
Have trained Customers in understanding the Software and helping them
Achieve ROI and better MTTR - Mean Time to Repair.
Certifications
CCNA Certified <Year Active 2005>
A+ Crash Course Certified <Sutherland>
eG Certified <Enterprise End-to-End Monitoring Solution>
Educational Qualification
Bachelor of Engineering (Mechanical) from University of Madras.
Professional Experience
. Workings as Technical Consultant - Solution Engineer create new customers
with Technical Assistance in EMEA Region Remotely and now in USA from Jan
2007 to till now.
. Worked as Technical Support Executive - BPO HCL worked in British Telecom
and AT&T from Aug 2005 to Dec 2006.
Current Role: Currently playing the role of Technical Consultant for eG
Innovations Inc., USA handling Technical Consulting in West Coast - USA
especially in southern California and also handling post sales activity for
existing customers.
. Onsite Product Demonstration to the Technical Team and to the Decision
Makers.
. Software Maintenance applying fixes and upgrading the Setup.
. Installing the Software and Training the Prospect and showcase value
of the product and how it will help troubleshoot performance Issues.
. eG Enterprise Software Suite is a Java based application with Server
and Client Piece and the Server Component is a Tomcat Container and
has a backend of either Oracle or SQL.
. Responsible for Technical Support of the Software to help the
technical teams of the prospect see value in the Software.
. Performing Mid POC Review and presenting key Screenshots of issues
identified.
. Filling out RFP (Request for Proposals) for new projects and business
opportunities.
. Compiling a final POC Report and reviewing and presenting it the
Decision Makes of Prospects.
. Responsible in quantifying a Lead and converting the Account.
. Implement the software after the account is converted and provide
Training for the Customer.
. Perform Upgrade of the Software when a new version of software is
released.
. In charge of Booths in Events and Exhibitions to present the eG
Software.
Achievements in current role
. Successfully handled West coast Technical Consulting for a Year.
. Have helped the firm win new business and increase the Customer Base.
. Have helped in Up sale and bringing in repeat orders.
. Have been part of Citrix Synergy 2012 and Los Angeles Citrix Events
2011and have presented eG Software.
Achievements in Previous role
. Successfully supported customers having Internet Service Provider AT & T
and British Telecoms.
. Have assisted my Colleagues new Agents in handling Calls and shared
Technical Knowledge
Additional Information
Have been in ITES Industry and got trained on the basics of customer
relationship providing Technical Support on AT&T and BT ISP then moved on
to IT as a Technical Consultant handling complete Pre-Sales and Post Sales.
Have had experience of handling Customers and Prospects in different
regions i.e., India <Chennai, Bangalore> Middle-East < UAE>, EMEA and USA
- <California, New Jersey, Ohio and Washington etc.,>
eG Enterprise is a End-to-End Performance Monitoring Solution which can
also provide reporting and Configuration Management Capability.
We handle monitoring of 150 + Applications and well know player in
Monitoring Citrix and VMWare Infrastructure.
Client base includes 1000 + Client across different Verticals.
For more Details visit www.eginnovations.com
Trainings Attended
Have attended Presentations given by Competitors Product in Enterprise
Software Monitoring Sphere.
Example : Liquidware Labs and SolarWinds.
Personal Particulars
Date of Birth: 05th Jan 1981
Passport: E6303952
Visa: Valid H1B Visa <USA> Valid till 10th Sep 2013