Sales Customer Service
Resume:
NANA OSEI-TUTU III
- *** E ***th Street, Bronx, NY 10458
* ***************@*****.***
FRONT DESK ATTENDANT
Actively seeking a position with in a growth-oriented company offering opportunity for advancement and professional development, requiring extensive experience in customer service.
Highly motivated, self-directed professional with years of experience in maintaining a fast-pace and pivotal role in dynamic environments. Strong track record in management, human resource and recruitment. Recognized for professionalism, have a good work ethic, good knowledge in personal hygiene, positive mental attitude, commitment to excellence. Dedicated in meeting or surpassing company expectations and able to focus on project, develop strategies and meet or exceed deadlines. Exceptional communicator with demonstrated proficiency in Microsoft Word, Excel, PowerPoint and all Internet functions.
Core Competencies
Operation Management. Specialized in directing, coordinating and exercising functional authority for planning, organization, control, integration and completion of project. Competent in working within a budget, meeting and exceeding expectations.
Problem-solver. Proven ability to troubleshoot and develop creative, innovative solutions to technical challenges; successfully manage change for improved performance and efficiency. Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-paced environments
Dynamic communication/interpersonal skills. Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds and culture.
Thrive in a team environment. Initiate action and follow through to conclusion of any commitment. Capably learn new skills. React flexibly to changes in priority and direction, assume increased responsibilities as needed, and motivate other to achieve objectives. Adaptable and hard working, with expertise in training and managing others.
Professional Experience
SENIOR SHIFT SUPERVISOR– COSTCO (NEW ROCHELLE) N.Y NOV. 2009 - PRESENT
• Direct all activities engaged in successful events, promotion and sales of vendor products.
• Recruit, hire and supervise Sales Advisors, Closing Coordinator, Sr. staff and Shift Supervisors, which includes accurate completion of Criminal Background Checks (CBC’s) and new hire paperwork.
• Counsel and discipline staff as appropriate by following established human resources standards, policies and programs.
• Oversee product preparation and presentation; ensure adequate sample amounts and quality events, following DPIS and Scheduling instructions to Sales Advisors.
• Train part-time staff in food safety and handling, food sanitation, production and event preparation, Club Store policy and sales goals.
• Purchase and oversee the storage and preparation of vendor products and supplies.
• Process daily event results to Corporate Accounting office; provide timely payroll inputs into Human Resources to accurately process payroll.
• Prepare daily and weekly events, special events and profile events schedule and delegate assignments to Sales Advisors, Closing Coordinator and Shift Supervisors including necessary levels of equipment and supplies.
• Champion the communication process between Club Store Management, Schedulers, Vendors and part-time staff.
• Collaborate with Corporate to execute company policies, procedures, programs and initiatives as well as implement changes as they occur.
• Participate in safety training and actively comply with safety policies and practices; maintain clean and safe workstation; conduct monthly safety staff meetings ensuring staff adheres to dress code and grooming standards; be able to handle incident and/or emergency situations, know which reports to complete and who to contact.
• Partner and attend Club Store’s monthly safety and management meetings.
• Participate in Club Store grand openings and travel as required.
• Perform other related duties as assigned.
USHER-APOSTOLIC Church Int. Bronx, NY (July 2009- PRESENT)
• I warmly greet and welcome visitors and members of the congregation at the door prior to and during the worship service.
• Help members of the congregation with special needs to find a place to sit among the congregation, visitors who use wheelchairs or have other physical disabilities direct them to the handicap-accessible entryways and areas of the church.
• Passes the collection plate around among the members of the congregation during the portion of the service in which monetary offerings for the church are collected.
Education and Training
All Hallows High School, Bronx, NY
Diploma 2009
GPA: 3.0
Honors/Awards:
Second Honors, Received every year
Community Service Volunteer
Bronx Community College, Bronx, NY
Undergraduate
Major: Criminal Justice
Affiliation
• Member, Apostolic Church, Bronx, ny (1990-PRESENT)
REFERENCES
MIKE 914-***-****)
GERALD 914-***-****)
MARIN 347-***-****)
RALPH 347-***-****)
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