Customer Service Management

Lance C. Williams

**** **** **** ****** *. Apt **-1( Tulsa OK, 74145 918-***-**** (

********@*****.***

OBJECTIVE To obtain an accounting entry-level position maximizing my

educational background and strong analytical skills. Long-term goals are to

advance into a major management responsibility within the financial

functions of the firm.

EDUCATION

Bachelor of Business Administration, Accounting Major (2.86) December 15,

2012

Northeastern State University Broken Arrow, OK

EMPLOYMENT HISTORY

Drop/Bury Technician

June 2010 - 2012

Code Red Underground L.L.C.

Oklahoma City, OK

. Operate heavy equipment and various tools for installation

. Bury cable and assist with installation of cable lines at residential

and commercial properties

Customer Service/ Backroom Associate August 2012 - Present

TJ Maxx Tulsa, OK

. Assisting retail customers in selecting and purchasing of products

. Unload and stock backroom with weekly inventory

. Assisting management with daily operations such as phone calls,

cleaning, and customer inquiries

. Successfully communicate with customers to facilitate positive

outcomes

Experience December 2012 -

January 6, 2013

TJ Maxx

Tulsa, OK

. Prepare weekly audits for high shrink departments and provide

recommendations

. Assisting management team in conducting the preparation and execution

of inventory

SUMMARY OF QUALIFICATIONS

. Adapts easily to new concepts, tasks, and responsibilities

. Proficient with Microsoft Word, Excel, Access, PowerPoint

. Advanced leadership, management, and organizational skills

. Resourceful in the completion of projects, effective at multi-tasking

. Working knowledge of Compustat (a database of financial, statistical

and market information on active and inactive global companies

throughout the world)

PROFESSIONAL COMPETENCIES

Leadership and Consultation Skills

. Uncommon ability to network effectively

. A passion for people, the community and the financial markets

. Ability to provide innovative solutions to execute and manage major

projects

. Plan and organize work, requiring an in-depth understanding of its

strategic direction

Communication and Teamwork Skills

. Proven communication skills in both written and verbal formats

. Exceptional team player with adaptive abilities at solving complex

issues

. Communicate and address the resolution of discrepancies to appropriate

persons

. Maintain communications within area of responsibility, informing

others as to plans

and progress while promoting teamwork and cooperation

Analytical and Problem-Solving Skills

. Strong analytical skills as demonstrated through education

. Uncommon ability to analyze and interpret field data and summarize

results

. Adept at planning, coordinating, and implementing strategies that

improve performance

HONORS

Gatlin Memorial Scholarship, Recipient August 2008

Pi Kappa Alpha Fraternity, Risk-Awareness Chairman October 2011

ACTIVITIES

Pi Kappa Alpha Service Sunday, Community Service Project, Volunteer 2010

and 2011

The Big Event, Northeastern State University, Volunteer Fall 2010; Fall

2011

PROFESSIONAL MEMBERSHIPS

Oklahoma Society of CPAs November 2012- present

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