Manager Software

Nebiyu Gerbi

**** ***** *** **. ( Duluth, GA ****6 ( (C) 678-***-**** (

******@*****.***

NETWORK ADMINISTRATOR

~Certified Network Administrator Candidate~

Delivering high-quality performance, value-added solutions, and innovative

support strategies

Goal-oriented IT professional with five years of multi-platform experience

in systems administration, networking, and security. Adept at installing,

configuring, and managing network systems, upgrading software and hardware,

and repairing network and peripherals. Analytical problem-solving skills in

identifying and resolving issues, assessing needs and defining

requirements, and driving technical solutions that streamline and improve

operating efficiencies. Reputation for effective teamwork and

collaboration, and exceeding corporation goals and objectives.

Core knowledge and skill areas include:

Network & System User Training & Support Testing &

Administration Troubleshooting

Networking Connectivity Help Desk & Computer Migrations/Upgrades

Operations

Systems & Network Upgrades Hardware & Software Support Problem Resolution

PROFESSIONAL EXPERIENCE

Turner Broadcasting Systems/CNN Technology Services Group - Atlanta, GA

Systems Analyst - Systems Operations Center 2011-Present

Monitoring the Turner Broadcasting System network and server

infrastructure, as well as multiple business services for Turner

Technology Services and its internal business partners. Create

documentation and business requirement reports of systems/network

troubleshooting guides, policies, and procedures. The duties include

troubleshooting local and global data networks, working closely with

application support personnel, system engineers and outside vendors to

quickly identify and bring resolution to business critical problems in

support of the Turner news, entertainment and production environments.

Monitor and manage end-user experience and Service-Level Management of

PeopleSoft Applications on HP's Mercury Business Availability Center.

Observe the global Turner/Time Warner network including routers,

switches, frame relay, and VPN links through SNMPc. Cisco IP networking,

TCP/IP, NAT, and routing. Analyze and troubleshoot network security

incidents utilizing Symantec Anti-Virus monitoring and identify threat

assessments. Isolate and resolve network connectivity issues via ping,

trace route, net stat, and telnet.

. Successfully determined, coordinated, and fulfilled all change

management requests from customers including configurations changes,

routing updates, and other network changes.

. Working knowledge of SNMPc

. Triage incidents escalated from Tier 1 and other Tier 2 groups via

ticketing system, e-mail, or phone.

. Properly escalate unresolved issues to Tier 3 support or appropriate

vendor.

. Monitor and manage all corporate systems under Information Technology

systems responsibility.

. Perform troubleshooting tasks including stopping and starting

interfaces, reviewing system drives and clear files to gain space for

efficient performance of applications.

. Create and update knowledge documentation for First Call Resolution.

. Identify ticket routing gaps and work with Service Desk to correct or

improve gaps.

. Identify reoccurring issues and finding ways to permanently resolve by

working with Tier 3 support or the appropriate vendor.

. Formally document all incident tickets per a predefined standardized

process.

. Advise management of major system or application issues.

. Keep end users informed of system status.

. Responsible for paging system/application outages and providing

updates of those outages to IT departments.

E.E.C.A. (Ethiopian Evangelical Church of Atlanta) - Tucker, GA

Director, Media (part-time) 2009-2012

Oversee daily departmental operations including media production

workflow creation and distribution across different platforms;

television, radio, print, live streaming, and mobile. Respond to users

and viewers' requests and inquires. Coordinate team efforts, schedules,

and task goals for off-site projects.

. Spearheaded the expansion of office space and incorporated new

hardware and software.

. Streamlined efficient infrastructure, updated LAN/WAN build to better

suit project-oriented objectives, and adopted new media technologies

to increase department outreach.

. Improved media broadcast quality through effective troubleshooting;

identified cable/wiring issues, isolated bandwidth challenges, and

employed innovative software and hardware.

Erdas, Inc. - Norcross, GA

Technical Support Analyst 2006-2009

Participated in the support and planning of critical requirements

comprised of network administration, computer builds, software loads,

product testing, telephony, end-user support and training, and vendor

relations. Addressed inbound technical support calls and resolved

workstations and LAN issues including IP resolution, cabling, and

peripheral malfunctions. Set-up and configured Cisco VoIP and voice mail,

re-imaged laptop and desktop systems utilizing Norton Ghost, and built

custom PCs with latest generation technology. Installed and configured

scanners, modems, tape backups, printers, and other devices.

. Implemented Cisco VOIP phone configuration including CallManager 4.1

and Unity voice mail, Blackberry server management and configuration.

. Implemented of new domain & exchange organization.

. Developed and maintained a disaster recovery plan to minimize system,

data, and operations risk and loss

. Administered network designs and provided comprehensive support for

server systems and related software.

. Trained company personnel and clients on computer specific system,

along with installing and troubleshooting all software issues for

network security.

. Established and executed an IT Acquisition Process, which included

account integration and support -needs for all acquisitions mergers

during fiscal year.

. Implementation of Asset Control System with Track IT, which provided

ability to track hardware and Software Company wide. Researched market

and selected product and obtained approved by manager.

. Successfully assumed responsibility for Blackberry, remote access and

AT&T dialer account creation, support and maintenance

Global Medical Group - Atlanta, GA

Network Administrator Support 2003-2005

Analyzed and resolved problems encountered by user areas and operated

peripheral equipment to process business according to operating

instructions. Performed PC and network troubleshooting. Assembled,

maintained, and repaired computer hardware and peripherals. Maintained

and updated database and performed software audits.

. Installed and uninstalled software and installed hardware.

. Reimaged lap tops and desktops.

EDUCATION

Bachelor of Science in Computer Science

Georgia State University - Atlanta, GA

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Associate Voice (CCNA VOICE)

TECHNICAL SKILLS

Laptop Support & Setup Symantec/Norton Ghost Blackberry ( Helpdesk MS

Exchange Active Directory ( Software Install Windows Server 2003/2008 (

Windows Mobile TCP/IP/Wireless/Network ( Printer setup/support

Multimedia Applications Software/Hardware Support ( Technical Support (

Voicemail ( MS Office XP/2K/03/07 Cisco Call Manager 4.1, Cisco Unity VOIP(

Peripheral Setup/Repair

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