Marcus Dickerson

Mobile Phone: 336-***-****

Secondary Phone: 336-***-****

E-mail: abomec@r.postjobfree.com [pic]OBJECTIVE

To obtain a position with an established company that encourages

dedication, hard work, personal, technical and professional growth, in

which I can contribute new and refreshing ideas in an environment for

improvement, and efficiency, leading to advancement in the Information

Technology Industry. I am trained in the following areas Microsoft Windows

and Sever All Old and Current versions, LINUX Administration, Novell

Systems Administration (Client 32) WAN Administration Cisco 2900 and 3900

series routers. and Nortel 1002 Routers, Nortel Contivity 1100's, Print

sharing and Workstation support in all systems, Hardware Maintenance, and

Network Connectivity. Additionally, I have 5 years managerial and customer

service experience, working with several major companies.[pic]

WORK EXPERIENCE

The Red T-Shirt Company

Network Admin

October 2012 - Present

Responsibilities: Maintain Network, backups, monitor wireless network,

maintain printers, implemented network security protocols, maintain virus

software. Troubleshooting PC/Network issues as they arrive. Software used

Windows XP, Windows 2007,

United Solution

Field Service Tech

July 2012 - October 2012

Contract work installing network work cabling/ wireless access points/

Gateway Access Points/ video cameras for hotel chains. Troubleshooting

network connectivity and wireless strength. Software Used Windows 98,

Windows XP, Windows 2007

Freelance Photographer

June 2011 - Present

Photographer specializing in model portfolios, senior portraits, family

portraits. Worked with clients to achieve a look that was flattering at an

affordable rate.

WAN Administrator

July 2004 - June 2011

Old Dominion Freight Lines, INC Thomasville, NC

Responsibilities Include: Monitoring and maintaining the corporate WAN

network. Installation and monitoring of the Cisco 2900 series router,

Nortel 1002 Backup router at 232 service center locations. Responsible for

Service Center moves and installations including Voice/Date, computers,

routers, backup routers, installation of Intermec forklift units. Working

with Verizion Business to bring Service Centers back online after storms or

downed lines. Maintained and supported the Emergency Satellite System for

Disaster relief. Software Used Windows XP, Windows 2007, Windows Server

2003, Windows Server 2008

Level II Help Desk Analyst

January 2002 - 2004

Old Dominion Freight Lines Thomasville, NC

Provided end user support for all MS Office products, Thin Client Devices,

Laser Printers, Citrix Metaframe, AS400 support, Network troubleshooting,

Laptop and PC Builds, Remote Access Support, I worked with 132 terminals

nationwide helping over 3000 end-users. Softare Used Windows XP, Windows

2007, Helpstar,

Owner / Computer Technician

May 1997 - present

ProjectPC High Point, NC

Duties: Computer Upgrades and Maintenance (Software and Hardware),

Broadband Network Installations, File and Print Servers, E-Mail Servers,

Apache Web Server Installations, Microsoft 2000 Professional and Server

Upgrades and Installs, DNS server installations, DHCP configurations,

Firewall Installations, User training, Productivity Apps, Installation and

Support, Network Cabling Installs

Accomplishments: I have been successfully running my own part time business

for five years now. By focusing more on the SOHO (Small Office/Home Office)

market it has allowed me to further extend my education as well as gain

some very practical hands on experience. I have built a reputation among my

clientele for providing quality service in a suitable amount of time with

rates that apply to the individuals' situation.

Assistant Warehouse Manager

May 1998 - December 2001

Triangle Warehouse and Distribution Services Greensboro NC

Duties . Day to Day Operations, Inventory Control, Quality Control,

Supervise two shifts (60) people, Shipping and Receiving, Hiring/Firing,

Interviewing, Scheduling, Budgeting, Maintain Accounts, Hardware and

Software Troubleshooting. Worked in conjunction with MIS Dept maintaining

network support.

Accomplishments . Developed a quality control monitoring system (still in

use) that increased overall productivity by 25%. Restructured the daily

schedule to increase productivity by 15%. Designed presentation CD for

marketing of company. I provided the leadership and the initiative for the

owners to move beyond traditional paper brochures into the digital age.

[pic]

EDUCATION

Associate Degree,

ECPI Greensboro, NC

ECPI College of Technology, Greensboro, NC August 2001 - November 2002

Accredited by: The Southern Association of College and Schools: Commission

on Colleges

Associates in Information Technology GPA: 3.85

Hardware: Motherboards, CPU's Memory Chips, Hard Dives, Raid Arrays, Floppy

Drives, CD-ROMS's, IDE, EIDE, SCSI-Disk Controllers, Sound Cards, Video

Cards, Flatbed and Sheet fed Scanners, Network Cards, Monitors, Printers,

Modems, Network Wiring Routers, and Symbol Technology Scanners.

Software/Operating Systems: Windows 9x/NT, Windows 2000 Workstation and

Server, Windows XP Professional, DOS 6.22, Novell 5.5, Red Hat LINUX 7.3,

Samba Server, Microsoft IIS Web Server, Apache 2.0 Web Server, Microsoft

Exchange 2000 server, Cisco, HTML, Microsoft Office XP Professional,

TCP/IP,

Adobe Photoshop 7.0, Macromedia Dreamweaver MX, Flash MX, Fireworks MX,

[pic]

REFERENCES

Benny Johnston

The RedT-ShirtCo

336-***-****

abomec@r.postjobfree.com

Christopher M Schierkolk

Director of Technology, Defense Group

MDA Information Systems

202-***-****

Robbie Best

Manager Information Systems

Great Stops, LLC

336-***-****

abomec@r.postjobfree.com

Contact this candidate