Quality Control Manager
Resume:
Marcus Dickerson
Mobile Phone: 336-***-****
Secondary Phone: 336-***-****
E-mail: **********@*****.*** [pic]OBJECTIVE
To obtain a position with an established company that encourages
dedication, hard work, personal, technical and professional growth, in
which I can contribute new and refreshing ideas in an environment for
improvement, and efficiency, leading to advancement in the Information
Technology Industry. I am trained in the following areas Microsoft Windows
and Sever All Old and Current versions, LINUX Administration, Novell
Systems Administration (Client 32) WAN Administration Cisco 2900 and 3900
series routers. and Nortel 1002 Routers, Nortel Contivity 1100's, Print
sharing and Workstation support in all systems, Hardware Maintenance, and
Network Connectivity. Additionally, I have 5 years managerial and customer
service experience, working with several major companies.[pic]
WORK EXPERIENCE
The Red T-Shirt Company
Network Admin
October 2012 - Present
Responsibilities: Maintain Network, backups, monitor wireless network,
maintain printers, implemented network security protocols, maintain virus
software. Troubleshooting PC/Network issues as they arrive. Software used
Windows XP, Windows 2007,
United Solution
Field Service Tech
July 2012 - October 2012
Contract work installing network work cabling/ wireless access points/
Gateway Access Points/ video cameras for hotel chains. Troubleshooting
network connectivity and wireless strength. Software Used Windows 98,
Windows XP, Windows 2007
Freelance Photographer
June 2011 - Present
Photographer specializing in model portfolios, senior portraits, family
portraits. Worked with clients to achieve a look that was flattering at an
affordable rate.
WAN Administrator
July 2004 - June 2011
Old Dominion Freight Lines, INC Thomasville, NC
Responsibilities Include: Monitoring and maintaining the corporate WAN
network. Installation and monitoring of the Cisco 2900 series router,
Nortel 1002 Backup router at 232 service center locations. Responsible for
Service Center moves and installations including Voice/Date, computers,
routers, backup routers, installation of Intermec forklift units. Working
with Verizion Business to bring Service Centers back online after storms or
downed lines. Maintained and supported the Emergency Satellite System for
Disaster relief. Software Used Windows XP, Windows 2007, Windows Server
2003, Windows Server 2008
Level II Help Desk Analyst
January 2002 - 2004
Old Dominion Freight Lines Thomasville, NC
Provided end user support for all MS Office products, Thin Client Devices,
Laser Printers, Citrix Metaframe, AS400 support, Network troubleshooting,
Laptop and PC Builds, Remote Access Support, I worked with 132 terminals
nationwide helping over 3000 end-users. Softare Used Windows XP, Windows
2007, Helpstar,
Owner / Computer Technician
May 1997 - present
ProjectPC High Point, NC
Duties: Computer Upgrades and Maintenance (Software and Hardware),
Broadband Network Installations, File and Print Servers, E-Mail Servers,
Apache Web Server Installations, Microsoft 2000 Professional and Server
Upgrades and Installs, DNS server installations, DHCP configurations,
Firewall Installations, User training, Productivity Apps, Installation and
Support, Network Cabling Installs
Accomplishments: I have been successfully running my own part time business
for five years now. By focusing more on the SOHO (Small Office/Home Office)
market it has allowed me to further extend my education as well as gain
some very practical hands on experience. I have built a reputation among my
clientele for providing quality service in a suitable amount of time with
rates that apply to the individuals' situation.
Assistant Warehouse Manager
May 1998 - December 2001
Triangle Warehouse and Distribution Services Greensboro NC
Duties . Day to Day Operations, Inventory Control, Quality Control,
Supervise two shifts (60) people, Shipping and Receiving, Hiring/Firing,
Interviewing, Scheduling, Budgeting, Maintain Accounts, Hardware and
Software Troubleshooting. Worked in conjunction with MIS Dept maintaining
network support.
Accomplishments . Developed a quality control monitoring system (still in
use) that increased overall productivity by 25%. Restructured the daily
schedule to increase productivity by 15%. Designed presentation CD for
marketing of company. I provided the leadership and the initiative for the
owners to move beyond traditional paper brochures into the digital age.
[pic]
EDUCATION
Associate Degree,
ECPI Greensboro, NC
ECPI College of Technology, Greensboro, NC August 2001 - November 2002
Accredited by: The Southern Association of College and Schools: Commission
on Colleges
Associates in Information Technology GPA: 3.85
Hardware: Motherboards, CPU's Memory Chips, Hard Dives, Raid Arrays, Floppy
Drives, CD-ROMS's, IDE, EIDE, SCSI-Disk Controllers, Sound Cards, Video
Cards, Flatbed and Sheet fed Scanners, Network Cards, Monitors, Printers,
Modems, Network Wiring Routers, and Symbol Technology Scanners.
Software/Operating Systems: Windows 9x/NT, Windows 2000 Workstation and
Server, Windows XP Professional, DOS 6.22, Novell 5.5, Red Hat LINUX 7.3,
Samba Server, Microsoft IIS Web Server, Apache 2.0 Web Server, Microsoft
Exchange 2000 server, Cisco, HTML, Microsoft Office XP Professional,
TCP/IP,
Adobe Photoshop 7.0, Macromedia Dreamweaver MX, Flash MX, Fireworks MX,
[pic]
REFERENCES
Benny Johnston
The RedT-ShirtCo
**************@*****.***
Christopher M Schierkolk
Director of Technology, Defense Group
MDA Information Systems
Robbie Best
Manager Information Systems
Great Stops, LLC
******@*************.***
Contact this candidate