SHIRELLE McKAY-

JOSEPH

**A Elmbourne Road,

Tooting, SW17 8JS

(: 020********

075********

Email : abomcr@r.postjobfree.com

PERSONAL PROFILE

I have a friendly yet professional approach, with excellent communication

and interpersonal skills. Confidence, versatility, and enthusiasm enhance

my ability to use my own initiative. I am dedicated and determined to

fulfill work tasks and challenges which are always rewarding for myself and

the company. Open minded and a problem solver including patience with

tactful skills to achieve finishing results.

KEY SKILLS

. Polite, punctual and hard working

. Organised and reliable

. Accurate and precise dealing with data

. Target Driven and thrive for new challenges

. Excellent telephone manner

. Excellent customer/client liaison skills

. PC literate, good typing skills (50wpm)

. Committed and adaptable (a quick learner for new skills to be

achieved)

. Good liaison with customers and clients - A great team member

EMPLOYMENT HISTORY: currently an Ofsted registered childminder with first

aid

TEMPORARY CHILDCARE WORK

Allied Healthcare, Staffbank Recruitment, Kiddi Caru, Caleeda Oct 2008 -

June 2010

Nursery Assistant and Support worker 0- 5 years old

. Caring for children aged between 0 - 6 years (some with disabilities)

. Assisting with set up activities

. Encouraging children at meal times

. Creative play and activities

. Helping children learn animals, numbers, letters e.t.c

. Following Health & Safety regulations

. Reading stories

. Dealing with mis- behaviour under regulations

. Communicating with parents and members of staff

. Putting children to sleep and monitoring

. Dressing, ensuring suitable clothing is worn

. Comforting, encouragement and praise

. Knowledge of safeguarding and the EYFS

OFFICE & ADMINISTRATION EXPERIENCE

People in Property Estate agents: March - June 2008 (3 months contract)

Property Management Admin Assistant

. Updating adverts on the website to promote revenue

. Excellent telephone communications for professional business

. Organising diaries for management

. Writing/verbal correspondence to tenants and landlords

. Liaising with managers & work colleagues

. Working as a team supporting the lettings negotiators

. Managing repairs for properties & following up reports

. Managing Key Control & Security

. Managing files and updating computer system details i.e inspections,

gas checks,

. Data entry - numeral and literal

. Writing invoice instructions

. Writing up legal documents ( accurate information )

. Managing File Structure and Organisation

. Banking

. Organising Stock control for stationary

. Working to a Health & Safety standard

CALL CENTRE - SALES AND CUSTOMER SERVICE

Crew Clothing Co. Ltd Jan - April 2008 ( Temp)

Customer Services Operator

. Answering inbound customer calls

. Processing orders and refunds

. Chasing deliveries and contacting suppliers via internet

. Problem solving to satisfy customers

. Responding to customer emails

. Checking stock levels

. General admin

. Working as a team to achieve targets

The Listening Company: April - December 2007 (Temporary - 3 months plus )

Sales Professional -Talk Talk Business, American Express, Kent Police, City

Medical

. Working as part of a division of The Carphone Warehouse

. Cold calling small to medium sized businesses

. Building rapports with clients and over coming gate - keepers

. Selling Broadband and telephone packages to hit targets (bonuses)

. General admin duties ; data entry, emailing, faxing e.t.c

. Customer services - Queries and product information

. Working as part of a team and personal goals

. Working for the bureau - business to business calls

. Objection handling

. Building rapports and achieving sales

. Creating new leads

. Making appointments for clients

. Capturing correct data entries

. Meeting targets i.e dials per hour (Inbound & Outbound)

HAIR & BEAUTY EXPERIENCE

Nails inc. House of Fraser City: September - November 2010

Nail Techncian

. Providing manicure and pedicure treatments in a face paced

professional environment

. Promoting products and earning commission

. Working as a team

Skin and nail fitness: February - March 2007 (Temporary cover - 3 weeks)

Beauty Therapist

. Responsible for opening and closing salon

. Booking in clients and organising the diary

. Promoting products and services

. Consultation and providing beauty treatments:

. Eyebrow shaping and tinting

. Waxing men (back) and women (bikini and Brazilian)

Her Beauty Salon; September 2006 -March 2007

Beauty therapist

Reception duties:

. Customer/client service and assistance

. Greeting clients

. Booking appointments

. Cash handling

. Filing, posting, promoting products and services

Treatments:

Waxing, Massage, Facials, Eye Treatments, Manicures/Pedicures

Salon 202; March 2005 - September 2006

Receptionist and salon assistant

. Greeting clients and booking appointments in salon diary

. Cleaning of the salon and assisting hair and beauty

stylists

. Hair consultaion and shampooing

. Stock handling, keeping stock replenished and re-organising

the stock room

Andre Pierre: November 2001 -

October 2004

Hairdresser trainee

Reception duties:

. Meeting and greeting clients

. Cash handling

. Booking appointments

. Ordering stock

. Client services and care

RETAIL EXPERIENCE

Oasis and Faith shoes: May 2000 - October 2001

Sales assistant

. Customer service and assistance

. Merchandising stock

. Shop floor and stock room duties

. Fitting room duties

EDUCATION

Beauty Training Studio : 31 december 2010

Professional Manicure/Pedicure/Gel/Acrylic/ silk and fibreglass Nail Wrap

course

London College of Beauty Therapy: February 2006 - September 2006

NVQ level 2

. Reception duties and health and safety

. Waxing

. Eye treatments

. Manicures/pedicures

. Facials

Graveney Secondary School; 1995 - 2000

G.C.S.E

. English

. Maths

. Double science

. Graphic design

PERSONAL INTERESTS

I am an out going and friendly person with a great sense of humour

therefore enjoy socialising and meeting new people i.e. going out for

lunch, shopping and wine bars. I have an eye for detail, which attracts my

creative and artistic skills to paper and nails. I love music and playing

computer puzzle games and I love a challenge to succeed.

Contact this candidate