Customer Service Sales
Resume:
SHIRELLE McKAY-
JOSEPH
**A Elmbourne Road,
Tooting, SW17 8JS
(: 020********
Email : ******@*******.**.**
PERSONAL PROFILE
I have a friendly yet professional approach, with excellent communication
and interpersonal skills. Confidence, versatility, and enthusiasm enhance
my ability to use my own initiative. I am dedicated and determined to
fulfill work tasks and challenges which are always rewarding for myself and
the company. Open minded and a problem solver including patience with
tactful skills to achieve finishing results.
KEY SKILLS
. Polite, punctual and hard working
. Organised and reliable
. Accurate and precise dealing with data
. Target Driven and thrive for new challenges
. Excellent telephone manner
. Excellent customer/client liaison skills
. PC literate, good typing skills (50wpm)
. Committed and adaptable (a quick learner for new skills to be
achieved)
. Good liaison with customers and clients - A great team member
EMPLOYMENT HISTORY: currently an Ofsted registered childminder with first
aid
TEMPORARY CHILDCARE WORK
Allied Healthcare, Staffbank Recruitment, Kiddi Caru, Caleeda Oct 2008 -
June 2010
Nursery Assistant and Support worker 0- 5 years old
. Caring for children aged between 0 - 6 years (some with disabilities)
. Assisting with set up activities
. Encouraging children at meal times
. Creative play and activities
. Helping children learn animals, numbers, letters e.t.c
. Following Health & Safety regulations
. Reading stories
. Dealing with mis- behaviour under regulations
. Communicating with parents and members of staff
. Putting children to sleep and monitoring
. Dressing, ensuring suitable clothing is worn
. Comforting, encouragement and praise
. Knowledge of safeguarding and the EYFS
OFFICE & ADMINISTRATION EXPERIENCE
People in Property Estate agents: March - June 2008 (3 months contract)
Property Management Admin Assistant
. Updating adverts on the website to promote revenue
. Excellent telephone communications for professional business
. Organising diaries for management
. Writing/verbal correspondence to tenants and landlords
. Liaising with managers & work colleagues
. Working as a team supporting the lettings negotiators
. Managing repairs for properties & following up reports
. Managing Key Control & Security
. Managing files and updating computer system details i.e inspections,
gas checks,
. Data entry - numeral and literal
. Writing invoice instructions
. Writing up legal documents ( accurate information )
. Managing File Structure and Organisation
. Banking
. Organising Stock control for stationary
. Working to a Health & Safety standard
CALL CENTRE - SALES AND CUSTOMER SERVICE
Crew Clothing Co. Ltd Jan - April 2008 ( Temp)
Customer Services Operator
. Answering inbound customer calls
. Processing orders and refunds
. Chasing deliveries and contacting suppliers via internet
. Problem solving to satisfy customers
. Responding to customer emails
. Checking stock levels
. General admin
. Working as a team to achieve targets
The Listening Company: April - December 2007 (Temporary - 3 months plus )
Sales Professional -Talk Talk Business, American Express, Kent Police, City
Medical
. Working as part of a division of The Carphone Warehouse
. Cold calling small to medium sized businesses
. Building rapports with clients and over coming gate - keepers
. Selling Broadband and telephone packages to hit targets (bonuses)
. General admin duties ; data entry, emailing, faxing e.t.c
. Customer services - Queries and product information
. Working as part of a team and personal goals
. Working for the bureau - business to business calls
. Objection handling
. Building rapports and achieving sales
. Creating new leads
. Making appointments for clients
. Capturing correct data entries
. Meeting targets i.e dials per hour (Inbound & Outbound)
HAIR & BEAUTY EXPERIENCE
Nails inc. House of Fraser City: September - November 2010
Nail Techncian
. Providing manicure and pedicure treatments in a face paced
professional environment
. Promoting products and earning commission
. Working as a team
Skin and nail fitness: February - March 2007 (Temporary cover - 3 weeks)
Beauty Therapist
. Responsible for opening and closing salon
. Booking in clients and organising the diary
. Promoting products and services
. Consultation and providing beauty treatments:
. Eyebrow shaping and tinting
. Waxing men (back) and women (bikini and Brazilian)
Her Beauty Salon; September 2006 -March 2007
Beauty therapist
Reception duties:
. Customer/client service and assistance
. Greeting clients
. Booking appointments
. Cash handling
. Filing, posting, promoting products and services
Treatments:
Waxing, Massage, Facials, Eye Treatments, Manicures/Pedicures
Salon 202; March 2005 - September 2006
Receptionist and salon assistant
. Greeting clients and booking appointments in salon diary
. Cleaning of the salon and assisting hair and beauty
stylists
. Hair consultaion and shampooing
. Stock handling, keeping stock replenished and re-organising
the stock room
Andre Pierre: November 2001 -
October 2004
Hairdresser trainee
Reception duties:
. Meeting and greeting clients
. Cash handling
. Booking appointments
. Ordering stock
. Client services and care
RETAIL EXPERIENCE
Oasis and Faith shoes: May 2000 - October 2001
Sales assistant
. Customer service and assistance
. Merchandising stock
. Shop floor and stock room duties
. Fitting room duties
EDUCATION
Beauty Training Studio : 31 december 2010
Professional Manicure/Pedicure/Gel/Acrylic/ silk and fibreglass Nail Wrap
course
London College of Beauty Therapy: February 2006 - September 2006
NVQ level 2
. Reception duties and health and safety
. Waxing
. Eye treatments
. Manicures/pedicures
. Facials
Graveney Secondary School; 1995 - 2000
G.C.S.E
. English
. Maths
. Double science
. Graphic design
PERSONAL INTERESTS
I am an out going and friendly person with a great sense of humour
therefore enjoy socialising and meeting new people i.e. going out for
lunch, shopping and wine bars. I have an eye for detail, which attracts my
creative and artistic skills to paper and nails. I love music and playing
computer puzzle games and I love a challenge to succeed.
Contact this candidate