Customer Service Management

Jessica M. Shropshire

609-***-****

732-***-****

*******@*****.***

Education

Kaplan University, M.S., Accounting Chicago, IL August 2013

Spelman College, B.A., Economics Atlanta, GA

Skills

Administration, Communication, Writing, Training, Excel 2010, Microsoft

Office, PowerPoint, Outlook, GroupWise and various required in-house

systems referenced below

Awards

Above & Beyond Award (2002) Demonstrating exemplary efforts and

achievement with respect to

company values

Special Recognition Award (1997) Outstanding Performance

Experience

Chemical Inventory Specialist

Lexicon Pharmaceuticals -Princeton, NJ

April 2011 - January 2012

. Registration, weighing, storing and inventory maintenance of chemicals

and compounds

. Labeling and shipping of selected compounds for DMPK and PD

. Operation of Evo, liquid transfers, triple rinse of disposals

. Cas number and structure matching, shipping of requested compounds to

specific sites

. ChemDraw, LexChem, LexSar systems used

Compound Room Scientist I

Wyeth (now Pfizer) Research- Monmouth Junction, NJ

February 1991 - June 2010 (19 years 5 months)

Scientist I, Compound Management and Chemical Screening Sciences (2007-

2010)

. Supervise laboratory personnel, perform all administrative duties,

train new personnel on applications, customer service

. Registration, labeling, record log, barcoding and weighing of

research compounds, maintain new compound log, secure proprietary

compound information

. Maintain proper storage of raw materials, sample preparation for

custom assays, fill internal and external sample orders, quality

assurance of proper labeling

. Prepare secrecy and material transfer agreements, maintain external

client files, obtain approvals for external contracts, communicate

with internal and external scientists via email and phone, customer

service

. Bi-annual control substance inventory, disposal and DEA compliance;

SOP creation and compliance. Global Compound Inventory System (GCIS),

Chemical and Analytical Tracking System (CATS), Compound Tracking

System (CTS)

. Complete paperwork and shipment of raw materials for Clinical Trials,

include proper documentation (MSDS, Certificate of Analysis)

. Operation and maintenance of laboratory automation equipment; Tecan,

Warpa9, Warpa14 and Sample Plate Management System (SPMS)

Senior Compound Management Technician (2002-2007) Oversee overall room

functions.

Compound Management Technician (1997) Operation, maintenance and data

management of robotics

Compound Room Technician (1991) Dispense and register compounds for testing

Medical Billing

Prudential/Aetna Insurance - Cranbury, NJ

August 1997 - April 2001 (part-time)

. Data input from diverse individual medical claims (including

procedure, diagnosis, Pru-invented codes, and Medicare information)

. Strict production and quality quotas.

Proposal Editor

ENERGIA, Inc - Plainsboro, NJ

January 1990 - January 2000 (10 years 1 month, part time)

. Edit, Process and formalize proposals, reports, presentations and

correspondence for combustion research engineers

Marketing Secretary

AT&T Corporate Education Center - Hopewell, NJ

January 1990 - February 1991 (1 year 2 months)

. Distribution of specific AT&T Computer training pamphlets to internal

personnel and externally contracted clients

. Prepared external contracts and personal administrator for Training

Director

. Maintained payroll hours for Marketing personnel

Tax Clerk

Georgia Department of Revenue - Atlanta, GA

Government Agency; 1001-5000 employees; Government Administration industry

January 1985 - January 1990 (5 years 1 month, seasonal)

. Sorting, arranging and distributing individual and group income tax

returns to designated divisions

. Team lead, trained new employees while maintaining quality control.

Corporate Check Processor

C&S National Bank - Union City, GA

January 1988 - January 1989 (1 year 1 month)

. Data processing of corporate checking transactions; quality and

production quotas.

Enrollment Processor

Prudential Insurance - Fort Washington, PA

January 1984 - January 1986 (2 years 1 month, seasonal)

. Data processing of enrollment information for new AARP members

. Alpha and numeric data entry, maintain quality and quotas

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