Customer Service Sales
Resume:
SAPNA SAPNA
Victorville, CA *****
*.****@*****.***
OBJECTIVE: To obtain a position where I can utilize my ideas, skill, strength for the overall growth of the Organization and be challenged to learn new skills
SUMMARY OF SKILLS:
1 Basic computers, Excel, Word, Access, E-mail, Internet, Accounting, Bookkeeping, QuickBooks
2 Powerpoint, Ability to work well under pressure while maintaining a high quality of work
3 Strong sense of responsibility and ownership for services provided
4 Able to communicate effectively with all levels of personnel
5 Ability to accept changes in a positive manner, Ability to learn
EDUCATION:
1 B.COM Professional(B.S IN ACCOUNTING) in April 2005 from India
2 M.COM-1 in April 2006 from India, Human resource management & organizational behavior
3 During the period of my studies I learned about Banking & foreign trade, Insurance
4 Corporate accounting, Cost accounting, Theory & applications of Financial accounting
5 Management accounting & Auditing, Business & labor laws, Managerial economics
6 Business management, quantitative techniques for business, Indirect tax laws
7 Company law & secretarial practice, Operations research, Financial & Marketing management
OTHER CLASSES:
Taken computerized accounting & bookkeeping classes from A.B.C SCHOOL in Norwalk, CA in Feb 2007
LANGUAGES SPOKEN:
English, Hindi, Punjabi
EMPLOYMENT HISTORY:
Dec 2006 - July 2008
Customer Service Rep. Cell Tel Artesia, CA
1 Wire transfer through money gram & Vigo, Cash handling, Handle all inbound calls
2 Making invoices through QuickBooks, Responsible for maintaining files, faxing /copying as needed
3 Provide information of Dish Network & Direct TV over the phone & over the counter
4 Selling t-mobile, Metro PCS, Boost unlimited services & cell phone accessories
July 2008 – Dec.2008
Bank Teller Wells Fargo Bank Norwalk, CA
1 Responsible for maintaining & balancing a cash drawer
2 Processes customer transactions within established guidelines
3 Identifies & makes sales referrals, recommends alternate channels
4 Cross-sell bank services & products for wells Fargo partners
5 Introduce new products & services to customers, Generate leads for other members of the sales team to close
Dec 2009 – Jan. 2010
Cashier (Seasonal) Target Long Beach, CA
1 Provide fast, fun and friendly checkout service.
2 Resolve guest concerns in a positive and helpful manner, work as part of a team.
May 2009 - present employer
Bank Teller Bank of America Hesperia, CA
1 Cash handling & balancing a cash drawer, meeting sales goals
2 Process transactions accurately & efficiently in accordance with established policies & procedures
3 Identify customer needs & refer the appropriate products & services to customers
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