Customer Service Data Entry

Antoinette M. Thomas

Address: **** ******* **** - ******* **, 30328

Phone: 334-***-**** Email:

*************@*****.***

Objective:

To acquire a challenging and rewarding career position where I can fully

utilize and expand my academic knowledge, along with providing career

growth, advancement and leadership opportunities in the business field.

Qualifications

. Intermediate to advanced knowledge of Microsoft Office Word, Access,

Excel, PowerPoint, and Outlook

. Type 40+ words per minute

. Excellent verbal and written communication skills

. Data entry filing

. Strong organizational and planning skills

. Great interpersonal and time management skills

. Customer service oriented

. Detail oriented

. Exceptional multi-tasking ability

. Computer literate in windows operating systems XP, Vista, and 7

Professional Experience:

Academy Sports, Montgomery, AL/ Cumming, GA 05/2009

- Present

Team Lead

. Ensures that each customer receives outstanding service by providing a

friendly environment, this includes greeting and acknowledging all

customers

. Assists in floor moves, merchandising and display maintenance

. Maintains an awareness of all promotions and advertisements

. Assists in processing and replenishing merchandise and monitoring

floor stock

. Participates in year-end inventory and cycle counts

. Aids customers in locating merchandise

. Assists in completing price changes within the department

State of Alabama, Montgomery, AL 5/2011 -

8/2011

Volunteer/Part Time - Accounting Internship

. Supervise the preparation of the annual Budget Request so that

spending needs are projected

. Supervise the preparation of the Operations Plan to ensure that

federal and state objectives are met and budget levels are set

. Analyze historical data in order to project spending patterns and

provide information

. Supervise the maintenance of the employee database to ensure staffing

data is current in order to project spending and provide information

as needed

. Supervise the preparation of the SMART Quarterly Performance report

and monitor the performance goals

Alabama State University, Montgomery, AL 08/2009

- 11/2011

Volunteer/College Work-study- Data Entry Clerk

. Responsible for editing, processing (data entry) and distribution of

raw source documents

. Consults with supervisor in providing needed information for keying

process

. Adheres to strict batch processing schedule to meet deadlines

. Maintains program layout documentation of system programs

. Tests customer and account system changes and upgrades by inputting

new data; reviewing output

. Maintains data entry requirements by following data program techniques

and procedures

. Maintains customer confidence and protects operations by keeping

information confidential

. Prepares source data for computer entry by compiling and sorting

information establishing entry priorities

Payless Shoe Source, Montgomery, AL 10/2006 -

07/2007

Assistant Manager

. Trained employees in following proper customer service skills, while

maintaining safety of the merchandise

. Assisted in ringing up sales at registers and/or bagging merchandise.

. Executed bank transactions

. Opened and closed store during business hours.

. Exceeded in daily sale goals

. Maintained an awareness of all promotions and advertisements.

. Assisted in floor moves, merchandising, and display maintenance.

. Aided customers in locating merchandise.

. Recorded daily sales

. Understood and responded appropriately to basic customer and employee

inquiries.

Education

Alabama State University

Montgomery Al, 36104

Graduated: 12/2011

Degree: B.S. in Accounting

Columbia Southern University

ORANGE BEACH AL, 36561

Expected Graduation: 09/2014

Degree: M.B.A in Finance

*References and supplemental information available upon request*

Contact this candidate