Customer Service Quality Assurance
Resume:
Alyssa S. Casey
Atl, GA ***49
***********@*****.***
Objective
Seeking a challenging and rewarding entry level opportunity where I can enhance my
current skills and quality assurance, program development and training experience
while contributing professional work ethics to my employer.
Summary of Qualifications
Detailed customer support with background in preparing and handling financial
transactions in a business environment.
Extensive customer service background with strengths in problem solving.
Offer excellent written communication skills
Proven ability to work under pressure in a fast paced environment while achieving
individual, team and department goals.
Extensive experience in leadership and how to be a team member.
Consistently receive high ratings from management and customers for service
excellence
Education
Westlake High School8/2005-12/2006
FrankMcClarin High School 2007-2008
Graduated High school May 2008
Atlanta Metropolitan College 4/2009-present
Work Experience
• Six Flags over Ga.
275 Riverside Pkwy Austell, GA 30168-7877
03/2006-07/2008
Hostess, Cashier, Cook
Duties: Sells and upsells food and related products
assisted with the training and development of newly hired employees
Assisting Customers, Keeping a clean environment for the guest, Handle cash/credit or
check transactions
Promoted from team member to LEAD member of my team
Pleasing personality. Good communication skills and with background in restaurant.
• Rockafella's Bar
5299 Old National Highway
College Park, Georgia 30349
11/2011-02/2012
Duties: Prepares alcoholic and non-alcoholic mixed beverages consistently, and in
accordance with standard operating procedures and legal guidelines.
Familiar with stocks inventory and requisitions.
Ensures gusts and patrons receive superior service
Pleasing personality. Good communication skills and with background in restaurant.
Volunteer Work
• Help Hunter Hill Baptist Church during Thanksgiving and Christmas
• Supported the Hunger Relief Program two (2) weekends a month in 2007
• Coach Cheerleading at Welcome All Recreation Center for basketball
season11/2011-2/2012 4255 Will Lee Road College Park, GA 30349 (404) 612-
4058
• Volunteer service with Books for Africa 2971 Olympic Industrial Dr # C Smyrna,
GA 30080404-***-****
Awards
• Promoted from a hostess to the LEAD member of the team, with increase in pay
and responsibilities because of my mastered team building skills.
References Available Upon Request
Contact this candidate