Customer Service Manager

NATALIE S. DURSO

*** ******** **** . **********, ** 29609

E-mail: *******@*****.***

Education

*/****-*/**** *** JONES University, Greenville,

SC

B.A. Interpretative Speech

*/****-**** *** ***ES University, Greenville, SC

M.S. Counseling

Professional experience

Legal Assistant Covington, Patrick, Hagins, Stern &

Lewis P.A., Greenville, SC

10/2008-3/2011

Managed all client billing and financial records

Organization of and opening/closing files

Drafting basic discovery, subpoenas, letters, and notices of

depositions

Scheduling Mediations and Client meetings

Experience with ProLaw, Microsoft Word, Express Scribe, and basic

Excel

Skilled in Transcribing Digital Dictation, Bates Numbering, Checking

Court Rosters, Telephones

Notary Public for the State of South Carolina

Speech Department GA/Teacher Bob Jones University,

Greenville, SC

8/2006-5/2008

Taught public speaking and communications to university freshmen

Educated three class sections per semester

Participated in communications seminars

Awarded The Excellence in Teaching Award for the '07-'08 school year

Extensive experience with students, speeches, and professional

speakers

Barista Starbucks, Brevard, NC

5/2006-8/2006

Highly trained in customer service

Fast paced and efficient work environment

Wig Maker/Ventilator

University Wig Shop, Greenville, SC

8/2002-12/2008

Worked in high demand wig department for university productions as

college job

Responsible for entire wig ventilation

Full lace construction, including lace dart work

Observed head measurement and drawing of head patterns

Responsible for stuffing the head pattern and blocking out, with

supervision

Supervisor who trained me studied under Victoria Wood

Not responsible for cut and style of the finished wig

Office Receptionist The Wilds Camp & Conference Center,

Brevard, NC

5/2001-8/2001

Familiarity with assisting and answering questions of customers

Knowledge cashing employee paychecks

Experience with filing, basic computer functions, and telephones

NATALIE S. DURSO

101 BANKSIDE LANE . Greenville, SC 29609

Phone: 828/553-5693 . E-mail: *******@*****.***

REFERENCES

PERSONAL

Joyce Creel

Co-worker, Covington, Patrick, Hagins, Stern, and Lewis, P.A.

864/240-5503

Matt Collier

Senior Pastor, Bethany Baptist Church

828/877-3806

PROFESSIONAL

T.S. Stern, Jr.

Attorney, Covington, Patrick, Hagins, Stern, and Lewis, P.A.

864/240-5516

Jennifer Willis

Store Manager, Cool Beans Coffee Shop

828/883-4276

Contact this candidate