Customer Service Medical

Laila Nur, RMA

**** *. ******** **** #***, Chicago, IL 606**-***-*** 4150 (h) 773-***-**** (c) ***************@*****.***

PROFESSIONAL SUMMARY

6118

Ambitious, goal oriented professional with strong communication and interpersonal skills, seeking a Medical Assisting

opportunity where I may contribute my skills, education, and passion for the medical field.

• Proficient English & Bengali. Moderate in Hindi

• Highly adaptable learner with a strong work ethic and sense of personal accountability

• In depth knowledge of human psychology and interaction

• Broadening knowledge of medical field

• Experienced with diverse populations and overseeing clerical support

CLINICAL SKILLS

• Intramuscular, Subcutaneous and • CPR/First Aid certified • Explain benefits (EOB)

Intradermal Injections • Venipuncture/phlebotomy • Wound dressing / changing

• Medical Terminology capillary stick • Sterile technique

• Medicaid / Medicare/ Medigap • Test tube analysis • Knowledge of Universal

HMO / TRICARE/ CHAPVA • Specimen handling and labeling Precaution

Private Pay • Urine collection/urinalysis • Telephone Triage

• Recording Vital Signs / TPR • Ability to perform EKG • HIPAA / OSHA Guidelines

EDUCATION

Sanford Brown College, Skokie, IL

Medical Assistant Certificate Program, 2011 – 2012

Academic President’s Award Recipient

Eden University College (National University), Dhaka, Bangladesh

Masters of Science, Psychology 2000

Bachelors of Science, Psychology 1998

EMPLOYMENT HISTORY

NorthShore University HealthSystem, Lincolnwood, IL December 2012

Medical Assistant Extern

• Greeted patients and prepared them for their appointments by prepping the rooms and updated personal information on

health records utilizing EPIC software

• Performed medical testing procedures including vital signs, phlebotomy, EKG’s, AOBP,throat cultures, strep test and

urinalysis

• Accurately labeled all laboratory test, Sterilized medical equipment utilizing Autoclave

• Assisted physician with medical procedures

• Answered multi line phone system ensuring calls were routed properly and obtaining messages for physicians

Torch Kindergarten School of DSCSC, Dhaka, Bangladesh 2010 2011

Elementary Class Teacher

• Responsible for coordinating classroom and administrative duties; also attained Teaching Training Certificate

Ace Autos – Dhaka, Bangladesh 2009

2010

Assistant Manager

• Maintained all administrative duties of the company, including attendance, cleanliness, and employee code of conduct

• Monitored sales and managed sales team

• Implemented various HR policies of recruitment and selection, as well as training and development

Ranks Telecom, Ltd. (RanksTel) – Dhaka, Bangladesh 2007 2009

Executive Coordinator

• Worked as a liaison between Customer Care Associates and the Customer Relation Management Department

• Handled various customer inquiries regarding activations, billing procedures

• Managed customer service team and communicated all project implementation and performance updates to Regional team

Deen K.G. International School – Dhaka, Bangladesh

2002 2007

Instructor

• Arranged educational learning activities for children and provided administrative support

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