Human Resource Manager

Courtney N. Chaffer

**** ****** **. *****: 989-***-****

Atlanta, GA 30346 Email:

***************@*********.***

OBJECTIVE

"Deliver dependable consistent job performance with a team-oriented

disposition"

As an experienced human resource professional, I am well equipped to lead

and manage in a fast paced, progressive environment. I thrive on change and

have been instrumental in assisting in culture shifts in ever changing

environments. I am seeking an opportunity that will allow me to make a

difference in the lives of employees, while maintaining a company strategy

focus.

CORE STRENGTHS

< Recruiting ( EEO and Compliance Management

< Employee Relations ( Training & Development

< Leadership & Development ( Health & Safety

< Benefit Administration ( Communication

< Benefits Planning & Renewal

Computer Skills: HRIS (Peoplesoft), Taleo ATS, ADP (EZ Labor Manager,

Pay Expert, Enterprise, HRB, BeneDirect, FlexDirect) Wired Commute,

Microsoft Outlook, Microsoft Word, Excel, PowerPoint, Citrix, Salesforce,

Clarify/Siebel, and Business Objects

PROFESSIONAL SUMMARY

Automatic Data Processing (ADP), Alpharetta, GA 3/2009 -

Present

Benefits Account Manager

< Manage over $2 million in revenue for ADP Cobra/Direct

Bill/FSA/Commuter Benefits

< Responsible for the delivery of ADP Cobra/Direct Bill/FSA/Commuter

Benefit services and ensuring services are provided in alignment with

ADP service and quality standards.

< Provide direction to Operations personnel regarding individual client

requests and high priority project delegation.

< Facilitate weekly conference calls and Quarterly reviews scheduled

with the client to evaluate service satisfaction and to interface on

day-to-day service delivery.

< Provide reports, such as service metrics and operational status

reporting to executive management and the client according to

scheduled deadlines.

< Research and resolve all billing inquiries from the client/carrier

< Partner with Solution Center and Operations in helping to analyze and

bring resolution to complex system and processing issues.

< Subject Matter Expert on Cobra/Direct Bill/FSA/Commuter Benefits

< Well versed on ARRA, HCTC, and Medicare with relation to how it

affects COBRA

< Partner with other HR Business Partners to ensure mapping of

Cobra/Direct Bill/FSA and Commuter EDI file connections.

< Conducted Benefit Fairs

UPS Supply Chain Solutions, Alpharetta, GA 2/2007-

7/2008

Human Resources Generalist

< Developed and coordinated company programs to promote positive

employee relations

< Responsible for investigating all hotline calls

< Managed Emergency Response Plan for the company

< Managed Leadership & Development program

< Conducted Health & Safety Compliance Training

< Managed employee profiles, which documents employee knowledge, skills,

competencies, and employment and compensation data.

< Reviewed Career Opportunity Packets submitted for open requisitions

< Developed and managed recruiting activities and programs (including

Job Fairs)

< Prepare detailed job descriptions and define job levels, in

partnership with other managers

< Conducted reference or background checks on job applicants

< Managed Pre-Screening applicant process

< Conducted job offers

< Managed the new hire process (including New Employee Orientation)

< Conducted exit interviews; Ensured termination paperwork was processed

timely

< Time and Labor Management auditor

< Partnered with Payroll for quick resolution of payroll inquiries

< Managed Email Distribution List

< Conducted weekly department Employee Communication meetings (ECM)

< Kept internal business partners informed of updates to HR regulations.

EDUCATION

Keller Graduate School of Management, Alpharetta, GA

MS Human Resource Management (expected 2013)

DeVry University, Alpharetta, GA

BS in Business Administration - Human Resource Management

Dean's List

PHR Certification (pursuing 2013)

AFFILIATIONS

< Society of Human Resource Management (SHRM)

< Diversity Council

< Parent Teacher Organization

< Antioch Baptist Church - Atlanta, GA

< TeamWork Online Professional Network

Contact this candidate