Customer Service Management

Jessica Turner Miller

***** ****** ***** ~ Austin, TX 78729

512-***-**** ~ *************@**********.***

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Summary of Qualifications

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. Personable and professional customer service leader with outstanding

verbal communication skills.

. Experienced working effectively independently or in a team environment

with colleagues, including improving operational processes that boost

productivity and customer service.

. Solid time management and organizational skills, including effectively

prioritizing tasks.

. Proactive with a proven ability to identify problems and implement

favorable solutions.

. Proficient with Microsoft Office as well as operating a Point of Sale

system.

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Areas of Expertise

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( Customer Relations ( Time Management/Prioritizing

( Problem Solving

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Professional Experience

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Bartender, Sherlock's Baker Street Pub - Austin, TX

Sept. 2005-Present

. Communicate effectively with customers, as well as personnel across

multiple areas of the restaurant.

. Demonstrate strong listening, interpersonal and verbal communication

skills in order to build and maintain rapport with customers and

accurately record customer orders.

. Operate a point of sale machine in a timely and efficient manner in a

fast-paced setting.

. Remain poised and professional when communicating with frustrated

customers, working to identify the source of the problem in order to

implement favorable solutions to maintain client loyalty.

. Work effectively in a team environment with other staff members to

improve operational processes that boost productivity and improve

customer service.

. Play an integral role in opening and closing the restaurant in a safe and

efficient fashion, including accurately counting monies and performing

cleaning tasks.

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Education

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BA, Anthropology, Texas State University - San Marcos TX

GIS Certificate, Austin Community College - Austin, TX

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