Customer Service Representative

**** ********** **** **.

Duluth, GA ***** 678-***-**** Home

678-***-**** Message

Karol V. Mabin

Objective

To utilize my experience and skills to acquire a position as a

customer service representative.

Qualificatio

ns Possess strong communication skills and an ability to establish

rapport with customers

Demonstrated good organizational and time management skills.

Performed general office tasks: record keeping, daily

correspondence, data entry (50 wpm) and professional telephone

etiquette

Experienced problem solving customer inquiries

Supervisory skills include establishing work schedules,

interviewing,

and training employees

Experience 03/06-present Assurant Specialty Property

Quality Auditor

Performed quality audits on hazard insurance claims process

Provide feedback to executive and associates to ensure

insurance claims were processed correctly to meet policies and

procedures and are in compliance with legal and client

specifications

Facilitate client and staff calibrations for multiple clients

Audit correspondence documents and provide feedback to ensure

that legal requirements and procedures are met

Performed quality audits on outbound global customer service

calls to ensure policies and procedures are being met by

providing feedback and coaching.

12/08 - present West At Home

Duluth, GA

Virtual Customer Service Representative

(Directv and SiriusXM)

Answered an average of 100 customer calls in a day assisting

and

ensuring customers needs were satisfied

Established new accounts

Corresponded with customers via email concerning account

information

Assisted customer with billing inquiries

Offered products and services

09/04-10/05 Superior Search and Staffing

Dallas, TX

Customer Service Representative (Banctec)

Answered an average of 100 calls a day regarding customer

account information.

Scheduled customers for appointments.Dispatched technicians to

various job sites.

1/04 -10/04 Rhema Ranch Ministries

DeSoto, TX

Manager

Monitored client daily activities, and classes.

Produced client weekly progress reports for the Executive

Director.

Maintained files, and correspondence

09/03-10/04 Perfect World Vision

DeSoto, TX

Receptionist

Answered a 25-line switchboard efficiently and pleasantly.

Greet visitors as they entered the front office in a

professional, concerned manner.

Maintained filing as needed

10/02 - 11/00 Adecco Employment Services

Dallas, TX

File Clerk

Maintained and organized files

Pulled files for staff as requested

1/00-10/00 Aegis Communications

Irving, TX

Customer Service Representative

Answered 100 calls per day, and set-up new accounts.

Assisted customers with account information in an efficient and

courteous manner.

Promoted, and initiated sales of company products to customers

1/00-10/00 ATC Communications

Addison, TX

Customer Service Representative

Assisted customers with account information via the computer

Worked as a liaison with airlines and hotels to utilize points

earned on charge card.

Education 3/04 - 9/04 Mountain View College

Dallas, TX

Microsoft Office Certificate

Reference Provided Upon Requests

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