Customer Service Quality Control

EDUCATION

Princeton University; Princeton, NJ

June, 2011

< Major: Near Eastern Studies; concentrating on Arabic and Islamic

Finance; Overall GPA:3.49

< Languages: English, Arabic, Spanish

< Athletics: Princeton Men's Soccer Team September 2007- September 2010

< Interests: Arabic, frailing banjo, Krav Maga, yoga, tomahawk hunting,

soccer

PROFESSIONAL

Freelance Translator; Nashville, TN

January 2012-Present

Head Translator

. Perform Arabic translation work for multinational consulting corporations

and foreign government ministries.

. Manage a team of three translators maintaining profit margins

consistently above 25% per project.

. Create quality control mechanisms which allow for optimal, regionally

appropriate, and precise translations.

Federal Public Defenders Office; Nashville, TN

May 2012- September 2012

Legal Intern

. Read and synthesized hundreds of pages of court documents into two page

executive summaries for lawyers.

. Helped research and locate relevant statues to be used in defending

clients.

. Updated their electronic document management system by painstakingly

inputting thousands of documents from previous years into a new system.

FLO{Thinkery}; (www.findyourflo.com) Nashville, TN

February 2012- October 2012

Finance Associate

. Created pro formae using Excel that forecasted P&L, cash flow, DCF

analysis for my own benefit, and projected budget developments of potential

investments.

. Reviewed prospective investment financials, consulted existing clients,

and created business valuations for initial start-up investments made by

the company.

. Analyzed deals, and distilled informational packets into one-sheet

executive summaries-essentially serving as the gatekeeper for deal flow.

Business Plan Competitions; Across the Globe September

2009 - February 2010

.Finalist; American University in Cairo Student Business Plan Competition

.Semi-Finalist; TigerLaunch Business Plan Competition

.Finalist; Randal Pinkett Campus CEO Challenge

TPG Traders; (www.tpgtraders.com) Princeton, NJ

July 2010- September 2012

Founder and Manager,

. Founded an industrial trading company specializing in selling government

surplus machinery to the private sector.

. Responsible for selling approximately $400,000 worth of industrial

equipment in North America.

. Delivery of customer service, logistical support, and training programs.

Cauzoom; (www.cauzoom.com) Boston, MA June 2011-

January 2012

Operations Coordinator

. Oversaw the expansion of the user-base of the site by approximately 330%,

and usage increase by 468%.

. Conducted extensive market research, mapped the competitive landscape,

and highlighted Cauzoom's competitive advantage in the market through an

evolving, detailed competitive analysis.

. Helped compile company analytics, balance sheets, and financial

projections using Excel.

My Best Friend in Cairo; Cairo, Egypt

August 2010-March 2011

Cofounder and Chief Friend

. Allowed foreign students to Egypt to rent apartments, and other added

values, before leaving their home countries.

. Employed two Egyptian agents to find apartments, install internet, and

even pick-up students upon arrival.

. Provided extraordinary client service, even helping to evacuate students

during the aftermath of the revolution.

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