Customer Service Medical Device

YELENA KRAKOVA

W*** N**** Townline Road, Sussex Wi, 53089, phone: 224-***-****, email: *************@*****.***

PROFESSIONAL EXPERIENCE:

Graduate Student at Neural Engineering Vision Laboratory

UIC, Chicago IL January 2010 – Present

• Tested and developed diagnostic tools for retinal diseases.

• Optimized full-field, spatially homogenous light-flash stimulus source suitable for use in rats.

• Characterized the electrical properties of pholyethylene glycol (PEG) Recorded multielectrode electroretinogram

signals from normal rats.

• Improved design and function of the multielectrode electroretinogram (meERG) contact lens electrode array.

• Developed protocol for pre experiment assembly, control processes and procedures.

• Experience with statistical data collection, analysis, graphing and metric; and analysis live

animal testing procedures.

• Adhered to and enforced ISCEV testing standards ACC protocols

• Troubleshooting of testing procedures and calibration of procedures and equipment

Research Assistant

UIC, Chicago IL January 2008 – August 2009

• Earth science laboratory specializing in monitoring indicator species.

• Created correct molarity mixtures, prepared soil samples, determined

the gasses present at the research site, data management.

Technician

Lava Supply, Skokie IL November 2007 – January 2010

• Medical Supply Company specializing in Medicare/Medicaid billing procedures.

• Administrative and customer service, management and file processing.

• Managed inventory and data, scheduled customer pick up drop off, directly interacted

with customers on use and care of purchased medical products and devices.

• Processed paperwork from customers, obtained missing information, worked with insurance and pharmacy.

• Medical device setup and training.

T ECHICAL SKILLS

Proficient in Microsoft Office, QuickBooks, SAP, Mat Lab, various specialized software’s for laboratory testing and

procedures.

Experience in medical device product knowledge and experience in advising customers on use of devices.

Extensive biology background via collegic major research and personal interest.

Knowledge and experience of Lean manufacturing/office, 6 Sigma, root cause analysis, 3D modeling

and drafting software, laboratory testing procedures.

EDUCATION:

Masters in Bioengineering at University of Illinois, Chicago 2009 – 2012

Bachelors of Science in Biological Sciences at University of Illinois, Chicago IL 2005 – 2009

AWARDS / MEMBERSHIPS

Member of the Biomedical Engineering Society at University of Illinois, Chicago

Science Department Academic Excellence Award in Physics, Medical Technology

and Chemistry from Glenbrook South High School 2004 – 2005

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