Customer Service Sales

Kelli Devlin

**** ****** ***. ******, ** *****

Phone: 559-***-**** ***********@*****.***

Career Overview

Customer Services Representative with driven ability to establish rapport with clients and Dynamic preschool Director demonstrated capabilities in customer relations and school readiness. Committed to enhancing and building relationships with parent and children. I am motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

• Customer service • Telephone inquiries • Adaptability • Strong organizational skills • Creative problem solver • Active listening skills • Excellent communication skills • MS Windows proficient • CPR/First-aid certifiedOutstanding social skills • Creative questioning • Performance assessments • Critical thinking • Computer proficient • Parent/teacher conferences Accomplishments

Work Experience

• Fast learner • Courteous demeanor • Strong client relations • Energetic work attitude • Training development • Multi-line phone usage • Active participation in [groups, plans, events] • Excellent classroom management • Diverse classroom settings • Strong collaborator • Innovative lesson planning • Classroom management • Positive learning environment • Positive reinforcement • Effective time management Customer Service

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Consistently received positive feedback from customers and created repeat business by developing long- term relationships with customers

• Handled complaints, maintaining a positive experience for all. Customer Service • Researched, calmed and rapidly resolved client conflicts to prevent loss accounts. • MS Excel •

Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.

Teacher 4, 10/2006 - 11/2011 Saint Agnes Child Care – Fresno, CA Consistently received positive teacher evaluations from Lead teacher.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Met with parents to resolve conflicting issues.Developed interesting course plans to meet academic, intellectual and social needs of students.

Child Care Director, 08/1999 - 10/2006 Sacred Heart Preschool – Fresno, CA Implemented marketing strategies which resulted in 12% growth of customer base.Implemented new processes and systems for improving customer service satisfaction. Maintained up-to-date knowledge of schools policies regarding payments.Provided an elevated customer experience to generate a loyal customer base.Developed reputation as an efficient Director provider with high levels of increased educational levles of their

child.Designed, developed and implemented daily lessons forParent Communication Regularly met with parents to discuss student issues and course weakness areas. Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Targeted Development Met with parents and guardians to discuss children's progress and to determine priorities and resource needs. students.

Owener Operator/ One Hr. Photo, 03/1986 - 04/1988 One Hr. Photo Pro – Fresno, CA Processed monthly reports for department performance. Created new revenue streams through [actions].Developed and rolled out new policies.Managed team of (4)Answered questions regarding the store and its merchandise.Computed sales prices, total purchases and processed payments.Greeted customers and ascertained customers' needs.Maintained records related to sales.Placed special orders and called other stores to find desired items.Prepared sales slips and sales contracts.Recommended merchandise based on customer needs.Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals. of professionals.

Sale Cashier, 08/1979 - 03/1986 Mervyn's Dep Store – Fresno, Ca Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Educational Background

1982 Fresno State University – Fresno, CA, USA BA Liberal Studies Coursework includes: Speech and Communication, Sociology and Psychology. Certifications:

• California Preschool Director Teaching Certificate - early childhood qualified •

Continuing education Courses, Administration class

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