Quality Assurance Management

Charles Neal Box ***, Hillsburgh, ON N*B *Z*

519-***-**** ********@*****.**

-Strong Quality Systems Management skills, dedicated to meeting customer requirements in the demanding defence and aerospace industries

-Analysis of enterprise processes and interactions, provides improvement recommendations

-Engineering Technologist, able to analyze complex technical problems

Summary Of Key Capabilities

-Advocacy of customer needs at both boardroom and shop floor level

-Interfaces with customers, works with program/product management, engineering, operations to ensure satisfactory resolution of issues

-Leads effective corrective action process, coordinating multi-discipline teams to identify root cause and implement appropriate actions

-Proven rack record of identifying and resolving costly supplier quality issues

-Implementation, documentation and improvement of enterprise-wide quality management systems compliant with ISO 9001 and AS9100 standards

-Analysis and presentation of data related to quality, costs and on-time delivery

-Evaluation of potential suppliers to determine capability and compatibility with business needs

-Builds positive relationships with local and overseas suppliers

-Management of proactive internal audit program, leading to identification of improvement opportunities and potential risks

-Maintains material traceability where required, implements counterfeit part prevention actions

Professional Experience

Quality Assurance Analyst

PV Labs Inc Hamilton, ON 2009-

Responsible for implementing, maintaining and improving the quality management system in the design and build of electro-mechanical stabilization systems for aerospace sensors

-Led project to implement enterprise-wide quality management system and obtained ISO 9001 registration in under one year and under budget

-Coordinated efforts to improve supplier capability to manufacture complex machined parts, eliminating the causes of thousands of dollars of scrap per year, missed delivery dates and lost opportunities

-Works with suppliers resulting in improved understanding of requirements and improved quality

-On-site evaluation of potential suppliers to determine suitability for organization's needs

-Represents customer interests during acceptance tests of high-value electromechanical systems

-Need for corrective actions prioritized on basis of risk at product, program and enterprise level

-Employs tools such as fishbone analysis, FMEA and Pareto to determine root cause

-Team member in the implementation of ESD prevention program, IPC standards adoption and counterfeit part prevention policy for electronic circuit boards and assemblies

-Leads internal audit team to assess effectiveness of key functions and interactions in a rapidly-developing business model – proactive recommendations made to close gaps

-Provides quality orientation to new employees and ongoing training to existing ones

-Workplace health and safety promoted by serving as fire warden and by arranging for electrical inspection of process equipment

Quality Assurance Coordinator

Canatal International Inc. Mississauga, ON 2006-2008

-Responsible for driving all aspects of Quality Management System in the manufacture and service of mission-critical Computer Room Air Conditioning systems

-Investigated quality issues of key supplier – major causes of defects were eliminated

-Customer feedback analyzed and reported, led to elimination of a major source of complaints

-Created a customer-centred culture by communicating needs to staff and management

-Performance objectives and progress communicated through the posting of quality dashboard

-Broke down organizational barriers through effective communication

-Liaison with ISO 9001 and CCC/CQC registrars and CSA/UL inspectors to maintain certification

-Selected, trained and led Internal Quality Audit team

Senior Electronic Engineering Technologist / Quality Assurance Technologist

Valcom Manufacturing Group Guelph, ON 1995-2006

-Engineering support and Quality Assurance in the manufacture of aerospace metal assemblies, RF systems and military electronics

-Project Technologist for military power supply contract valued at $1.5 million, responsible for ensuring product conformance to all technical requirements. Reported directly to president

-AS9102 First Article Inspection Report writing and presentation

-Major revision of quality system resulted in accreditation to ISO 9001 and AS9100 standards

-Saved the organization thousands of dollars by training, mentoring and leading audit team

-Responsible for traceable calibration of all test and measurement equipment in facility

Service Technician

Knight Equipment Mississauga, ON 1992-1995

-Component level repair of chemical measuring and dispensing systems

Field Service Technologist

Multi-Amp Canada Toronto, ON 1991-1992

-Factory Acceptance Testing and Field service of instrumentation for the power industry

Communication, Interpersonal & Generic Skills

-Effective verbal, written and electronic communication skills with suppliers, staff and customers

-Exceptional interpersonal skills; patient, personable and receptive, “the benchmark of follow-up”

-Prepares and presents seminars, also performs training on a one-on-one basis

Proficiency with MicroSoft Office, MRP and PLM systems

Education, Training & Professional Associations

ISO 9001:2008 Internal Quality Systems Auditor BSI (RABQSA recognized training) 2011

Job Instruction Techniques Conestoga College 2001

Diploma in Electrical Engineering Technology

Ryerson Polytechnical Institute 1987

Membership in American Society for Quality Current

Please visit my Linkedin profile at: http://www.linkedin.com/pub/charles-neal/12/257/958

Charles Neal ~ 519-***-**** ~ ********@*****.**

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