Customer Service Sales
Resume:
423-***-****•*************@*****.***
Mark A. Hendrix
** ******* **, ********, ** 30736•423-***-****•*************@*****.***
Mark A. Hendrix
Objective
A job that allows me to grow personally as well as professionally with the organization, where I can utilize my
knowledge, skills and ability for the betterment of the organization.
Experience
6/1995-3/2012
Komatsu Chattanooga, TN
Production and Planning Control Coordinator
Coordinate many of the daily inter-department activities. Liaison between all departments to ensure quality
customer service from the accurate scheduling and processing of orders within the system through the timely
delivery of orders. Purchase attachments and order import machines for the respective assigned models. The
primary goal is to meet customer demand while optimizing inventory levels and production efficiencies.
Production Planning Activities
•Implement the Line-on Schedule for specific models including imports by creating and/or slotting
orders.
•Analyze history and adjust future stock orders to decrease the amount of possible changes.
•Analyze incoming orders and match them to the oldest possible orders creating the fewest
changes or schedule them in the earliest forecasted slot.
• Research inventory levels to meet spec changes.
•Purchase 3 party allied attachments for assigned models and expedite the delivery of the
rd
attachments and coordinate the installation of the attachments.
•Purchase import machines from overseas factories for the models assigned to the coordinator.
Coordinate the delivery location and assign sales orders to the import machines.
•Coordinate the purchase of extra parts in time to be picked and assembled before required
shipment.
•Coordinate spec changes to the schedule with all areas of Manufacturing to ensure timely
shipment
•Work with the Cost Control and Manufacturing Engineering departments to fix cost and allocation
errors on production orders.
•Release shop floor and warehouse paperwork and change assembly orders as required.
•Track changes and confirm with the stockyard that the machines and loose parts are shipped with
the correct specs.
• Update the shipping dates when the stockyard has been requested to ship early.
•Process orders for outsourced material, including: accept order for modifications, place orders for
required parts, consistently contact the vendor for updates to ensure the timely availability and
shipment of the completed product, process payment for the vendor, coordinate the delivery and
invoicing of the machine.
•Coordinate the ordering, pulling and/or assembling and shipping of parts required for field
campaigns.
• Confirm the implementation of SFRs.
• Track serial numbers for each model.
• Update spreadsheets for internal use for the scheduling of machines.
• Update the monthly outlook to report the achievement versus the commitment.
• Manually execute MRP when necessary.
• Perform miscellaneous projects for management including: BOM maintenance, data analysis,
meeting preparation, inventory counts and special research.
End Result: Coordinate all activities to ensure the efficient movement of raw materials, work in progress and
finished goods and that all orders are filled accurately and in a timely manner; thus, ensuring the effective
utilization of inventory. The Production Planning & Control Department is the central department within the plant.
Fabrication Planning Activities
• Create and maintain fabrication schedule
•Ensure frames, booms, and arms are fabricated correctly and attached to correct machine.
• Monitor and correct receiving and issuing errors
• Maintain safety stock
• Create and maintain routings.
End Result:
Customer Support Activities (CSA)
• Check that all sales orders are accurately slotted within the system.
• Run a report to determine new orders and slot them for MRP to order and Manufacturing to
build or for the stockyard to ship.
• Assist in any overflow of calls, concerning the shipments and future availability of machines,
from DBs or fill-in when the Master Scheduler is unavailable.
• Coordinate the assembly of replacement parts as quickly as possible for machines which are
down or which need to be replaced due to a quality issue.
End Result: Ensure that the customer’s orders are placed accurately and timely so that they may receive their
order as quickly as possible. Also to create a communication link from the plant to the distributor for all
information they may require regarding their machine.
Inventory Control Activities
• Determine forecasting for new models or sales codes.
• Request adjustments to inventory to correct the implementation of BOM changes.
• Analyzes, determines and coordinates inventory availability dates with required dates by
planning, prioritizing and initiating production work orders and purchase requisitions.
End Result: Adjust forecasting or request safety stock level changes to meet inventory and requirement needs.
Request expediting/de-expediting activities.
Planning for the Future Activities
• Learn about new model and part changes to provide the customer with the best match to meet
the requirements of their orders.
• Enter forecasts and sales orders for new models.
• Confirm the entering of costs, routings, allocations and prices for new models.
End Result: Make adjustments to conform to engineering, manufacturing and quality changes to ensure the
customer receives the most current parts to fulfill their order.
2/93-6/95
Komatsu Chattanooga, TN
Vendor Recovery
•Visit vendors and re negotiate warranty policies and create an identical policy for each
• Monitor each warranty and determine what was applicable.
423-***-****•*************@*****.***
Mark A. Hendrix
8/88-2/93
Komatsu Chattanooga, TN
Warehouse Lead Man
• Ensure parts for each machine were picked according to bill of materials
• Ensure parts were issued to assembly line in a timely manner
• Ensure parts were issued correctly in Mapics System
• Ensure accurate inventory levels
Proficient in: SAP,
Epic, Excel
Education
1980-1984
University of Tennessee Chattanooga, TN
Studied Mechanical Engineering
References
References are available on request.
Contact this candidate