Sales Project Manager

Darin L. Gilbert

*** ***** ***** . ****** ****, NC 27516

865-***-**** . ***********@***.***

Summary of Qualifications

Background includes an extensive record of experience and achievements in

managing and improving operations, training and motivating employees, and

implementing sales and marketing efforts that drive revenues. Specific

strengths that are transferable to any industry include:

. National Certification: CNPR Number 583212012

. Sales/Marketing: developing sales/marketing strategies and

implementing strong sales efforts that improve company name

recognition, expand the customer base, and generate continuous

revenue/profit growth.

. Non-Profit: coordinated fundraising projects and networking

activities with a diverse group of healthcare based organizations and

professionals.

. Operations: directing daily operations, including human resources

(staff recruiting, hiring training and benefits administration), new

business start-ups, marketing, and public/customer relations,

identifying/correcting underperforming areas, cutting costs, and

maintaining high levels of quality and customer satisfaction.

. Financial Management: budgeting, collections, P&L analysis,

forecasting, and general accounting functions.

. Employee Relations: building effective teams; training, managing, and

scheduling staff and managers; conducting evaluations; and maintaining

morale.

Professional Experience

Samaritans Offering Support, Knoxville, TN, 2006 - Current

Executive Director / CEO. Responsible for organizational management,

strategic planning, and business development. Managed and monitored

operating plans, budgets, projects, development personnel, and Salesforce

Administration.

. Planned and implemented fundraising campaigns, including identifying

funding needs, researching funding resources, establishing strategies

to approach donors, submitting proposals, and conducting individual and

sponsor meetings.

. Developed and maintained good relationships and strategic

partnerships with other nonprofit and educational organizations, media

partners, networks, policy makers, donors and partner agencies.

. Lead the development, marketing and implementation of programs and

services, including educational outreach and collaborative programs.

H&R Block Franchise Operations, Knoxville, TN, 2005 - 2006

Assistant Franchise District Manager / Regional Real Estate Coordinator.

Responsible for planning and execution of strategic business objectives

for this 3 state, 300 office region.

. Performed audit reviews to ensure legal and procedural compliance and

recommended corrective action where necessary.

. Conducted mandatory business planning and strategic growth meetings

for Franchisees to facilitate process improvement and provide product

education.

. Utilized extensive demographic analysis tools to evaluate

profitability of possible new office locations.

. Responsible for completing all Complete Office Retail Environment

(C.O.R.E.) updates.

. GAPPA Management 2000 Certification.

SHRINE SERVICES, Knoxville, TN, 2002 - 2004

Sales Manager / Field Project Manager. Held a key leadership role for

increasing profitability and fundraising results for this nationally-

recognized charitable organization.

. Directed daily operations, including quality control, employee

supervision, new business development, and public relations.

. Worked on a 6-month project in Nashville in 2003 following the

set-up of the company's 1st office in the Nashville area and achieved

the best fundraising results in the company's 28-year history. Raised

134% of goal in 4 months when the fund raiser was scheduled for six

months.

. Directed 2 projects in West Palm Beach, FL in 2002 and 2003,

including taking over a project that was 3 weeks underway and turning

around operations with 16 employees working on 2 shifts by resolving

payroll problems and rebuilding employee morale. Achieved 6 month goal

on time by achieving 110% of target

. Returned to West Palm Beach for another 6 months from 2003 to 2004 to

finish a project at 118% of prior year results.

NEW DIMENSIONS, Knoxville, TN, 1999 - 2002

Director of Marketing & Business Development. Conducted market research

to develop targeted marketing plans, business strategies and program

positioning. Identified trends and drivers, competitive analysis, program

development and go-to market strategy (sizing, pricing, marketing,

distribution, etc.) leading to new program offerings and improved service

levels.

. Maintained regular contact with sponsors, knowing all aspects of

their business, key personnel and new business opportunities thereby

gaining RFPs when issued.

. Recruited new business and maintained client relationships and

ensured regular contact with current and potential clients.

. Worked with internal department members to ensure alignment with

growth plans. Prepared proposals and client quotations, and provided

strategic and tactical leadership on sales opportunities. Responsible

for identifying, ranking, developing and managing prospects and then

successfully bringing the prospect through the sales pipeline to a

successful close.

BENTLEY ROSWELL, INC., Knoxville, TN, 1996 - 1999

Managing Director. Played a leadership role in the successful start-up

of this staffing agency by developing an advertising and marketing plan

and implementing business-to-business sales efforts that established the

corporate account base and expanded recruiting results.

. Managed human resources activities, including hiring/recruiting staff

members and supervisors; leading training sessions; and evaluating,

selecting, and administering benefit packages.

. Secured new corporate accounts by establishing relationships with key

decision makers, leading senior-level presentations, negotiating

contracts, providing on-going support, and ensuring quality placements.

. Increased placement rates through effective employee recruiting,

interviewing, pre-screening, and matching employees' strengths to

company needs.

. Handled management duties for 2 branches that included human

resources (recruiting, hiring, training, benefits administration),

financial management, budgeting, strategic planning, forecasting, and

fund development.

UNIVERSITY OF TENNESSEE, Knoxville, TN, 1993 - 1996

Financial Analyst / Research Associate. Designed, implemented, and

tested financial resource management systems for the Lockheed Martin

Environmental Restoration Program.

Education

UNIVERSITY OF TENNESSEE, Knoxville, TN

Bachelor of Science in Business Administration; Concentration: Finance

Post-graduate research in Statistical Analysis and Social Sciences

Community Service

o Speaker, The National Kidney Foundation of East Tennessee

o Member, Grace Church of Chapel Hill

o Board Member, Grandview Institute of Christian Studies

Professional Organizations

o Member of the National Association of Pharmaceutical Sales

Representatives (NAPSR)

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