Customer Service Medical
Resume:
STEPHANIE G. MARTIN
Mesa, AZ *****
EDUCATION
Gilbert High School - 1101 E. Elliott Rd., Gilbert, AZ 480-***-****
Maiden name: Hastings
GENERAL EDUCATION DIPLOMA - 1993
Pima Medical Institute - Mesa, AZ 480-***-****
Physical Therapy Technician - CERTIFICATION – 1994
Steiner Institute of Esthetics- Tempe, AZ- 2013
Currently studying to become a Licensed Esthetician.
EMPLOYMENT
Banner Health- Mesa, AZ
11/2010- Present: PFS Representative- Medicare billing, working spreadsheets and assisting billers with accts on overloaded work. (Responsible for making sure patients accounts are corrected by working alongside HIMS coding and Finance coding when a claim has error edits to be corrected). Expected accts worked per day: 50- My acct number range 50-60 accts a day. System trained on: MS4- MedSeries 4, DSG- Data Systems Group, Cerner Millenium Power Chart, Emdeon Assit INS Verification, Fortis Enterprise Doc’s, Excel S/S’s, and incoming patient calls to assist with acct updates and current bill information.
.
John C. Lincoln Hospital-North Mountain
4/2008- 8/2010: Admitting Representative- Inpatient and Outpatient Registration. Registered patients at North Mountain Radiology Center and closed.
Transferred to Saguaro Family Practice:
due to work schedule. Work all office programs which include PCN, ChartLogic, and Meditech.
Contact: JCL Hospital Admitting Supervisor: Deanna Prasad #602-***-****
Saguaro Family Practice Office Manager: Sheri #602-***-****
Medical Representative Front office
9/02 to 4/08: Palo Verde Pediatrics, 120 Val Vista Dr., Gilbert, AZ 480-***-****
Medical Records, Scheduling, Insurance and Front Desk
Under Banner Health Systems Contract
Duties: medical records, insurance verification - on-line with following companies:
PacifiCare, Untied Health Care, BC/BS, Cigna, Health Net, Humana, phoned other carriers, front office patient intake and information, scheduling appointments, printing reports for doctors and maintaining patient files.
Customer Service Representative
6/97 to 9/02: Banner Home Care, 1325 N. Fiesta Blvd., Gilbert, AZ 480-***-****
Human Recourses: 500 W. 10th Place, Mesa, AZ 480-***-****
Duties: switchboard/ reception - handled between 400 and 600 calls a day, clerical duties including computer knowledge, scheduling meeting rooms and message therapy.
Inventory Specialist
Duties: managing/ordering/billing wound supplies, preparing nurses supply orders, quality control, working closely with supply vendors, nurses and other staff.
Pharmacy Duties: entering patient/doctor information in data base, printing labels, preparing Dalins Solution for patient wound care, vail sodium chloride and Heparin Flush for RN orders, stocking all lab supplies for nurses and ordering blood supplies through Sonora
Quest and lab requisitions.
Physical Therapy Technician
8/94 to 2/95: Century Plaza Therapy - contracted to Mesa Lutheran Hospital
Duties: whirlpool, equipment and wheelchair management, patient ambulation, patient care and applied modalities.
SKILLS
Typing, computer (WORD), Centricity Physician Office 2003, Practice Management 2003 (Microsoft), GE-Medical Systems Information and Technology, on-line ordering with MLH Materials department, Home Health Billing programs, AS400, Pathways, data entry - verifying and generating, Diemans CBX ROLM9765 attendant console -
9751-90061, fax machines, Optra T614 laser printer, Okidata label printers.
Present skills & duties: check-in, check insurance, scan card, copay, patient ready indicator, check pt information - updated demographics, current address and- phone numbers, primary carrier for insurance, pop-up alert notes for the billing department. Update new insurances and input all new patients, collect copays and possible overdue balances, entering all patient information, notes for billing paid and unpaid balances. Problem solving with parent/patient disputes - conflicting schedules, complaints, copay refunds and unpaid balances. Scheduling and
canceling all patient appointments for five Pediatric Doctors.
Hello, I am a highly motivation front office employee, I take pride in my work of 16 years of experience. I am the best team player you will ever hire. I have a friendly voice, inviting smile and positive attitude everyday that I walk in the door. With the proper training I can tackle any challenge in Customer Service.
REFERENCES
Katie Bouchie:Teacher
Known: 16 years
Michelle Saavedra: Medical Records/Billing
Cell #480-***-****
Known: 5 years
Sheryl McNabb: Finance Specialist
Known: 3 years
Patricia Minero:Steiner Institute Colleague
Known: 3 months
Gina Berumen:Steiner Institute Colleague
Known: 3 months
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