Customer Service Sales
Resume:
Ted Cromwell
*** ********* ******, ****** *****, FL 33445
************@*****.***
QUALIFICATIONS SUMMARY
Experienced, results-driven, highly successful Executive in the global travel Industry
and proven expertise in maximizing productivity, marketshare growth and bottom-line
profitability; qualifications include:
• Manpower planning, recruitment and strong team building, leadership, motivation, account management
• Identification of new business opportunities, growth forecasting and the implementation of effective business
development strategies,
• Building strong operational infrastructures and on-going re-organization to support consistent growth
• Coordination of successful mergers and acquisitions
• Proactive financial planning, revenue management, multi-million dollar budgeting, contract negotiations,
purchasing, cash management and cost control
• New product development/marketing, responsive to industry trends and consumer buying patterns
• Networking and building strategic business partnerships and alliances
• Planning/organization of successful business turnarounds, restoring profitability and re-capturing a
competitive market presence
• Organization of new business startups and streamlining existing operations to optimize performance
• Troubleshooting at all organizational levels to safeguard standards in service delivery
PROFESSIONAL EXPERIENCE
HICKORY GLOBAL PARTNERS (formerly Hickory Travel Systems, Inc.), Delray Beach, FL 2/10 – 5/12
Executive Vice President
• Recruited to define strategy and framework for successful re-launch of travel agency support systems,
focusing on revenue management, new products, staff development and service; within 1 year reversed
non-performing business to generating over $3.5 million in revenues
* created business plans, growth strategies and new business opportunities
* developed/implemented policy, procedures and controls
* designed/negotiated improved product packages, created vendor alliances and expanded
travel agency network
* improved manpower resource utilization
President - Hickory Travel Systems, Inc., Saddlebrook, NJ (2010 - 2011)
• Recruited to evaluate/revitalize/restructure business operations, restore relationships with travel agencies and
vendors, and position company for profitable sale to Hickory Global Partners
BCD TRAVEL, Atlanta, GA 9/99 – 3/09
Senior Vice President / General Manager, Affiliates Program Division
• Recruited to manage and grow agency franchise program to become industry leader; company was losing
$500,000 and through total organizational restructuring, increased revenues to over $1.9 million
• Performed all administrative, sales/marketing, and customer service functions necessary to optimize
consistent growth
* strategic business planning/forecasting
* product re-branding and the integration of new technologies
* networking, vendor relations and the development of global partners
* strong team building/leadership and enhanced benefits for employee retention
* creation of an effective, cooperative work culture
ACADIAN TRAVEL AGENCY, Baton Rouge, LA 10/84 – 9/99
Founder / President
• Planned, organized, directed successful new business startup and managed all daily operations
• Developed, implemented and marketed innovative corporate travel management program and over a
15-year period grew company to a $40 million organization through consistent organic growth and
acquisitions
Ted Cromwell
Page Two
PREVIOUS EMPLOYMENT HIGHLIGHTS
INGERSOLL RAND, Chicago, IL 1981 – 1983
District Sales Manager
CCR. INDUSTRIAL SALES, Baton Rouge, LA 1977 – 1980
Sales Representative
EDUCATION
BS General Studies, Louisiana State University
PRFOFESSIONAL AFFILIATIONS
Global Business Trade Association
Association of Corporate Travel Executive
PERSONAL
Charity Auctioneer
Computer literate
Willing to travel / relocate
References available for review
Contact this candidate