Quality Assurance Customer Service

Sunil Bansal **************@*****.** /+91-972*******

Objective

To apply 26 years experience, specialize knowledge and managerial skill for maximum output at

minimum cost and to became top professional official.

Work Experience

Over 26 years of experience in

Glass- High quality specially developed for optical glass- used in panel and funnel manufacturing,

Ceramic boat used for aluminum evaporation. Multi form glass, Bead glass, Frit glass, Neck tube,

Sheet metal- CRC sheets fabrication, SS 304, spring metal (bi and tri) welding, Aluminum coated

sheet and zinc plating. Heater filament, solder, Aluminum, SUS 304,SS305, Ni Alloy, cold roll non

oriented electrical steel, IS 513-DD,S-18 silicone steel,S35CM,Brass,

Magnet- Soft nickel barium magnet, Ferrite core, magnet resin, iron-nickel allow,

Plastics and rubber- Polycarbonate, CCA wire, mild steel, PVC wire, Adhesive tape, Hot melt,

HDPE, Noryle, neoprene sponge tape, Chloropropylene and Neoprene rubber, Poly PP2654,

Chemicals –Silicon gum, Polyvinyl alcohol, Amido sulfamic acid, Ammonia soln, Azide-sensitizer,

Bismuth oxide, Craymual, Emal-nonlyphinol, Emulsion, Flux, Flux solvent, 1.4

Butanediol,Graphite,Hydroethylcelluse,Non octylephonle, Polstren latex, Levacl, Amorphous

synthetic slica, Methyl alcohol, Poly acryl amide, Phosphor, Polyoxipropylene HFPP, Proxel BDN,

Silicone insulation liquid, Expoy resin and Hardener,Nepthline sulfamic acid,Nitocelulose,

and

Electronics –Deflection yoke, Electron gun, Ferrite core, Copper coil for width control.

Packing-corrugated box, ethylene polystyrene -Thermocole, protection sheet, stretch wrap film,

wooden pallets, packing label,

with expertise in:--

Quality Assurance, Quality Control, Technical Services

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ISO 9001, EMS 14000, CCC, UL, ROHS, VDE (safety), S-mark, Certification and

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documentation.

Taking training classes on ISO, QA, process, audits and customer service.

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Facing all internal and external audits.

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Making of SOP’s, EP, WI, QM, Quality & EMS Policy, inspection standards, purchase

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standards, etc.

Six sigma green belt and doing projects on it.

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Vendor development, auditing vendor for Up-gradation planning & approval,

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Contract Manufacturing and Outsourcing.

Strategic Planning, Technical Service, complaint handling and implementing CAPA..

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Instruments handled TMT, LCR, All Mechanical, Hardness, Optical Analyser, RFH

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voltage tester, Surface roughness, Insulation, Plating & US thickness, TST, Salt Spray

Tester, cathode temp, IMPT, HPT, ACT, Environment chamber (Hot, cold, humidity test),

Viscosity, gauss meter, life test and practical analyser etc.

Production and Regulatory Compliances per certification guidelines.

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Sunil Bansal **************@*****.** /+91-972*******

Growth Path

JCT Electronic limited - VADODARA Since June 2008

Since 2012 Deputy Manager QA/QC, ISO, EMS, Documentation, six

sigma & Manufacturing

Heading QA/QC & Manufacturing entire DY unit.

Deputy Lead auditor-ISO.

2004 - 2007 Asstt. Manager-Quality Assurance RM checking and DY

UNIT – Vadodara.

2000-2003 Senior Engineer-Quality Assurance – Chandigarh. RM

inspection, PQC, computer, environment testing and

training.

JCTEL Chandigarh (a part of Thaper Group) 1987-2001

1995-1999 Engineer, Chandigarh. RM checking over all in charge

1991– 1994 Asst. Engineer, Chandigarh-looking after only glass, metal,

rubber and electronic components.

1987 – 1990 Jr. Engineer, Chandigarh. Looking after Metal part press

part, shot blasting and electro plating and CPT inspection.

Tele Tube Electronic limited Glass division –Rajasthan 1985-87

1985 – 1987 Production cum quality Supervisor –glass bulb and

glass tube manufacturing

Key Responsibilities:

Quality Assurance DY and CPT (PDI, SPC, SQC, 7QC TOOL, PPAP, APQP, MPPA, TQM, TPM,

IQC, PQC, FQC, CS, CAPA)

Administer the quality assurance program; drive culture of continues improvement by

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improving QMS, direct resolution to quality problem, supply corrective action to customer

regularly with the given timelines. Share & Utilize available data efficiently to large team.

• Identify & lead high impact projects involving multiple stakeholders and drive lean to identify

waste in process.

• Analytical quality assurance and monitoring through SPC,SQC,7 QC tool,

• Manpower & Equipment planning, budget and business plan control.

• Looking after PDI, RM checking, process quality control, final inspection.

• Monitoring 10 outsourcing location for QA as per good manufacturing practices in India.

• Assure the Quality of 185 nos. of components on the basis of PDI, DOL, Skip inspection, on

site inspection and sample checking.

QA management certification and audits- ISO, EMS, VDE, CCC, SAFTY, S-MARK, STQC, UL,

5S; CUSTOMER (LG, SAMSUNG, PHILIPS, VIL, ONIDA, KSIL & OTHERS)

Facing external audit of ISO, EMS, 5S, CCC, VDE, UL, LG, SAMSUNG, ONIDA, KSIL

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PHILIPS, VIL and safety.

Planning regular integral audit schedule, implementing the same, follows up and corrective

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action.

Developing new auditors by training and conducting test to certify competent auditors.

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Sunil Bansal **************@*****.** /+91-972*******

Flexible approach to management projects, good team player, good presentation skill.

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• Support voice of customer and audit program. Participate in client visit.

SIX SIGMA GREEN BELT

• Doing vendor audit, internal audit external audit. Faced around 20 external audits and 85

trainings classes on Quality systems, process and customer service.

• Responsible for process improvement which resulted in cost reduction of 2%

Vendor development and Contract Manufacturing

Identifying and developing new vendors / manufacturing locations. Vendor selection, track

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record, vendor’s customer, manufacturing potential, possibility of consistence supply.

• Vendor auditing, vendor meet, vendor rating and conducting classes at vendor end for

improvement.

• Coordinating with various cross functional teams to ensuring optimum utilization of the

resources

• Forecasting & tracking changes in the customer end-user demand volumes against the

contract manufacturer's capabilities

• Resolving customer outsourcing program issues via facilitation by functional groups within the

contract manufacturing facility

Training class

Conducting training classes on ISO, EMS, Process, and Quality, Six sigma and customer

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service.

Achievements:

Successfully achieved 40 % reduction in market complaints.

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Saved laces of rupees of company by completing project through Green belt.

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Effectively identified and developed about 7 new outsourcing locations in India.

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Front-ended the process of successful ISO certification/ VDE approval/ CCC certificates

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Scholar and professional qualification.

B.Sc (physics, chemistry, mathematic) from Delhi University in 1984.

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• Diploma Radio TV Technology and colour TV from Delhi institute of management and services

1985

• Statistical quality control (a quality improvement course) from Technical Teachers Training

Institute Chandigarh 1993

• Computer Appreciation (part time) course from “Centre for Electronics Design and Technology”

1994.

• Six sigma green belt from CLC Concept Learning Center, Vadodara, India in 2010.

• Awarded State level certificate on “Quality principle as applied in manufacturing process” from

Indian Society for Technical Education Polytechnic, Maharaja Sayajirao university of Baroda in

2010

• Doing diploma in business administration from Annamali university (cleared two papers)

Personal Dossier

NAME : SUNIL BANSAL

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: **************@*****.** /+91-972*******

Contact details-

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Date of Birth : 4th November 1962

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Permanent Address : RZ / E-13, Mahavir Enclave, Palam Gaon, New Delhi–45

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Sunil Bansal **************@*****.** /+91-972*******

Present address : A-6, Shri Darshan Society, Maneja, Vadodara-390013.

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: Negotiable

Salary

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