Manager Customer
Resume:
CURRICULUM VITAE
Sector -*
Pushp Vihar
New Delhi 110017
Mob.No-981*******
*************@*****.***
BABITA SINGH
OBJECTIVE
I would strive all kinds of challenges in life diligence and intelligence because result can only be achieved by hard work with intelligence combine with, professional integrity. To get the outflow of my energetic temperament by working in a performance appraising organization and strive for symbiotic goals.
PROFESSIONAL QUALIFICATION
1. Pursuing B.SC MLT 1ST year from Punjab technical University.
2. Senior secondary passed
PROFESSIONAL EXPERIENCE
(DST OF ICICI BANK) (December 2006 to October 2011)
Designation : C S O
Job Profile:
1. Handling Personal Loan call centre leads from Mumbai, Chennai & Hyderabad
2. Responsible for allocating new leads to team member.
3. Resolve the queries and issues of existing customers.
4. Ensuring better service to the customer for good relationship with them.
5. Issuance of interest certificate and statement of loan accounts to the customer as per their records.
6. To keep the records & monthly MIS of customers having services issues.
7. To give the proper adaptation to the customer till the time of disbursement of personal loan.
8. To check the file before login for easy disbursement
9. Cross Selling of other product.
10. To Trace the customer who is not giving the proper outstanding amount.
11. To make the settlements of outstanding amount
To develop rapport with the customer for future reference
ACHIEVEMENTS
Drew highest incentive in the consecative years.
PANACHE AUT0 MARKETING PVT LTD (November 2011-Till date)
Designation : Assistant Of Insurance Manager
Job Profile:
1. Co-ordination with insurance associates, Brokers, Affinity Partners for the renewals of the policies and ensure maximum conversion.
2. Maintaining track of all the Emails and the query received from different channels and timely resolution
3. Co-ordination with operation team for policy issuance / operational matters and maintaining daily TAT for policy issuances
4. Confirmation of achieved retention targets through Daily Report to Manager
COMPUTER LITERACY
Well versed with:
1. MS OFFICE
2. EXCEL
3. INTERNET
4. POWER POINT
INTERESTS
1. Travelling
2. Listening Music
PERSONAL DETAILS
Date of birth : 3th Aug 1988
Sex : female
Marital Status : Unmarried
Father’s Name : Mr. Ved pal singh
DATE:
PLACE : NEW DELHI Babita Singh
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