Customer Service Quality Assurance

Location:

San Diego, CA, 92109

Posted:

March 06, 2013

Contact this candidate

Resume:

JONATHAN A. BARRETT 318-***-****

**** ********* **. #** *** Diego, CA 92109

abolp2@r.postjobfree.com

OBJECTIVE

Outgoing, motivated team leader eager to contribute exceptional customer

service, perform administrative duties, supervise, build team camaraderie,

and utilize organizational skills to support the firm's mission, vision,

short and long-term goals. Seeking a job that will reward dependability,

dedication, and integrity with opportunities for professional growth.

EDUCATION & PROFESSIONAL DEVELOPMENT

University of Louisiana at Monroe, Monroe, LA

Bachelors of Business Administration, Finance and Marketing, July 2011

ULM Wesley Foundation, 2008-2011

President's List, 2008-2009

Financial Management Association, 2010-2011

Related Coursework:

. Strategic Management ( Marketing Research

. Money & Banking ( Financial Management

. Statistical Analysis ( Public Speaking

. Consumer & Organizational Behavior ( Futures, Options,

Derivatives

. International Business ( Intermediate

Microeconomics

. Bank Management ( Financial Accounting

Professional Sales & Management Training:

CLOSING SKILLS

RELATIONSHIP BUILDING

MASTERING YOUR TIME

THE ART OF CLOSING

PSYCHOLOGY OF ACHIEVEMENT

COMPUTER SKILLS - WORD, EXCEL, ACCESS, POWERPOINT, OUTLOOK, IBM AS/400,

REDTAIL, SPSS.

(TWIC CARD(

COMMUNITY ACTIVITIES

. Touchdown Club of New Orleans Member, 2003-2012

. Youth Leadership Council Member, New Orleans, LA, 2011-2012

. 504 Ward Member, New Orleans, LA, 2011-2012

. Committee Member/Volunteer, Faith United Methodist Church, Monroe, LA,

2008-2011

. Team Coordinator, Angel Food Ministries, 2010

. Entertainment Coordinator, Woldenberg Assisted Living, New Orleans,

LA, 2003

Jonathan A. Barrett

318-***-**** - abolp2@r.postjobfree.com - Page 2 of 2

CAREER HISTORY

ACME Truck Line Inc., Gretna, LA, Apr. 2012-Sept. 2012

LEAD LOGISTICS COORDINATOR, 2012

2nd Highest Earner credited with top customer service, direct contract

negotiation, quality assurance, and highest rate of satisfaction among

business clients.

Set and led a new initiative to improve employee morale, reduce employee

turnover, organize and retool the bonus structure, minimize URA penalties,

and reinforce positive vertical strategizing through team work. Adeptly

analyzed and calculated unorthodox methods to attract our drivers to take

shipments to rural destinations saving our primary client money by not

having to outsource the load to another carrier due to low driver demand or

low price constructs.

. Built individual relationships with all client accounts despite

continual changes within the transportation industry, which could've

slowed the growth rate of our base network.

. Grew average per-account revenue and minimized losses through the

negotiation of contract haul prices, accessing a wider base of

carriers to save us time and money when obligated to outsource for our

clients.

. Implemented a specific methodology for saving time, increasing

customer satisfaction, generating quality output, and enhancing

productivity in the workplace to align with our company's goals.

. Created a positive atmosphere of co-worker trust and dependability

through the willingness to help any fellow colleague in urgent need of

assistance, reinforcing the mantra of teamwork.

. Intensified revenue results by creating workflow supply chain charts

to reference in case an employee was unclear about what measures to

take in an unfamiliar situation.

. Facilitated success for other departments and colleagues through

improved operations, workplace performance review meetings, and direct

intra department feedback.

. Provided our trucking services to primary accounts in the oil and gas

industry, such as Murphy Oil, Conoco-Phillips, Petrobras, Devon

Energy, Exxon-Mobil, Hunt Oil, McMoran, Halliburton, Schlumberger,

Entergy Partners, Pioneer Natural Resources & Apache Corp.

. Secured trucks as orders were placed through e-mail or telephone,

typically within an hour or less timeframe, depending on location,

cargo description (i.e. pipe, baskets,

Jonathan A. Barrett

318-***-**** - abolp2@r.postjobfree.com - Page 3 of 3

LEAD LOGISTICS COORDINATOR, ACME TRUCK LINE - Continued...

. generators, tools) truck availability, weather conditions, pricing,

degree of urgency and holidays.

. Prepared and organized bill of ladings, invoices, cost analyses, work

flow charts, pusher reports and made sure the terminals, drivers, and

company pushers had all the required paperwork, permits, and

signatures pre & post loading to minimize risk, avoid confusion, and

improve quality of service and timeliness of delivery.

. Multi-tasked in a fast-paced environment while maintaining meticulous

organizational skills and providing real-time in-status updates to the

customer.

. Avoided fines and penalties for failure to comply in a timely manner

and upheld the brand/company reputation through safe transportation of

commercial goods.

Financial Partners Inc., Kenner, LA, Dec. 2011-Mar. 2012

MARKETING DIRECTOR

Expanded insurance investment customer base through targeted prospecting,

with numerous pathways for revenue improvement and profitability.

Through meticulous market analysis and interpreting market data, despite

heavy competition, segmentation led to increased sales.

. Created online newsletter to promote communication to inspire

customers to call about benefits, retirement accounts, and life

insurance plans.

. Marketed firm services through the "personable approach" of promoting

firm expertise through direct communication at professional events and

indirectly through social media.

. Organized client portfolios by using computer technology and

transforming physical files into digital files with the use of CRM

Redtail software.

. Attended educational and community seminars to expand my network in

order to build and promote the new business venture such as at the

local Chamber of Commerce.

. Developed and implemented a strategic business plan to reach our

target market.

M.G. Maher & Company, Inc., New Orleans, LA, Apr. 2006-Sept. 2006

IMPORT LOGISTICS COORDINATOR

Focused on importing raw materials, crated materials, consumer goods,

chemicals, steel, ferrous and non-ferrous metals, containers, machinery,

and transport vehicles by road, barge, air, ocean, and rail.

Advanced from entry-level position to traffic department within three

months.

Jonathan A. Barrett

318-***-**** - abolp2@r.postjobfree.com - Page 4 of 4

IMPORT LOGISTICS COORDINATOR - M.G. MAHER - Continued...

. Provided informed, detailed, weekly updates to freight customers about

the status of their cargo.

. Operated through cultural differences, language barriers, and off-site

shortcomings to meet stringent regulatory requirements in a

productive, timely manner.

. Received high praise and positive feedback from co-workers for job

related performance where immense focus was placed on the immediate

short-term environment after Hurricane Katrina.

. Utilized my fast typing skills, phone etiquette, and work ethic to

lead the import department in customer accounts worked per day.

. Maximized customer service through meticulous organization, positive

reinforcement, direct communication, and carrier discounts, saving our

customers time and money.

. Organized a weekly Friday luncheon so members of the department could

grow closer together, helping work-relations and boosting camaraderie.

Jonathan A. Barrett

1251 Hornblend St. #17

San Diego, CA 92109

318-***-**** - abolp2@r.postjobfree.com

REFERENCES

Mr. Robert Gwinn, President

Harvey Gulf International Marine

701 Poydras Street, Suite 3700

New Orleans, LA 70130

Telephone: 504-***-****