Customer Service Sales

Juanita G. Garrett

**** ******* *****

Hartsville, South Carolina 29550

Home: 843-***-**** Cell: 843-***-****

E-mail: **************@*********.***

Experienced customer service and office management professional with a proven ability to maintain and grow business

Highly motivated self-starter complemented by strong interpersonal, communication, and organizational skills

SKILLS & KNOWLEDGE: Customer

Service Management Human Resources Purchasing Accounts

Payable Accounts Receivable Payroll SHRM (PHR Certification)

Microsoft Word Microsoft Excel Inventory Recruit

Microsoft Windows Notary Data Entry Sales

WORK EXPERENCE:

Office Manager

06/2012-01/2013 Harmony Care Hospice

• Supervised all staff (RN, HHA and Administrative)

• Responsible for biweekly payroll

• Provided coaching and disciplinary action as needed to all employees

• Scheduled and responsible for IDT, staff, HHA and team meetings

• Approved patient bills to be paid by Harmony Care Hospice

• Maintained petty cash and ordered all supplies (office and clinical)

• Delegated duties as needed

• Proven ability to hire, train, and motivate staff to meet branch goals

• Execution of field marketing strategy to increase overall quota within the Hartsville branch

• Served as a branch ambassador and patient consultant

• Hosting and coordinating brief informational sessions to raise branch awareness (Taste of Hartsville)

09/10- 11/11 Front Office Manager

Palmetto Family Medicine and Senior Care

• Responsible for all front office actives (customer service, phone operational, payments & co pays, cash

deposit, insurance information and scheduling appointments)

• Managed office as need (enforce disciplinary action, hired, train employees)

• Responsible for purchasing, receiving, and maintaining the office equipment and supplies

• Responsible for maintenance of the building and building supplies

• Handled and diffused customer/patient escalations

• Trained office staff on front office duties

06/06-09/10 Sales Support Representative

AT&T Wireless, Florence, SC

• Greeted Customers and probe: Recognize and resolve customer problems

• Evaluated employee’s performance, discipline, schedule assignments and performed other related tasks

• Sole all AT&T Products (Cell Phones, Accessories, Inter Net Service and etc…)

• Demonstrate leadership in the store when the store managers was absent

• Handle all administrative aspects of the sale, coach and train sales representatives as needed on the sales

floor, and cold calling,

• Responsible for reporting of daily cash reports

• Responsible for inventory, ordering supplies and stocking supplies

• Manages cash drawer and daily deposits of funds

11/04-06/06 Customer Service Representative

Assurant Solution, Florence, SC

• Performed excellent customer service to mortgage customers over the phone

• Train new employees customer service and how to use the software

• Paid insurance bills and updated insurance information on customer account

• Advised customer of information concerning insurance and mortgage payments

• Maintained excellent performance on customers mortgage accounts

• Give vital information to customers and insurance company about customers’ accounts

Office Manager

03/04-09/04 Frazier Industrial Co., Lamar, SC

• Responsible for hiring and terminating employees, enforced disciplinary action, human resources and

trained employees as needed

• Performed payroll functions and maintained personnel record keeping

• Responsible for accounts payable, purchasing, receiving and inventory,

• Managed office staff and handled issues as needed

• Responsible for petty cash, monthly bank reconciliation

• Responsible for making sure the bills were paid in a timely manner

• Responsible for all received items and inputting them in the data base for inventory

Office Manager / Customer Service Sales Representative

04/90 – 10/03 Adelphia, Dillon, SC

• Responsible for personnel management to include hiring, termination, benefits and implementing EEO

policies and procedures. Evaluated employee’s performance, discipline, schedule assignments and

performed personal management

• Performed necessary payroll, and personnel record keeping

• Managed Customer Service Staff and handled customer concerns as needed

• Maintained excellent standards in customer service

• Maintained a customer data base of over 9,000 customers to maintain monthly goal

• Trained customer service staff on customer service, sales and data system

• Designed and implemented standard office procedures regarding inventory, accounts receivable &

payable, customers billing, reconciliation of bank statements and petty cash

• Demonstrated and sold cable television products

• Responsible for all aspects of customer service that included: answering billing questions, problem

solving, interfacing with sales force, and updating customer files

• Dispatched and schedule service calls and daily work for Service Technicians

Patient Registration Representative (Part Time)

11/99-05/02 McLeod Regional Medical Center, Florence, SC

• Registered patients as needed by entering patient data into computer

• Conducted excellent customer service to patients and customers in the hospital

• Looked up patient accounts for various reasons while keeping information confidential

• Verified patients insurance, Medicare or Medicaid to meet hospital procedure

• Used Medical Terminology to register patients

EDUCATION:

Midlands Technical College, 2004 Adelphia School, Hilton Head, 2000

SHRM (PHR Certification) Successful Supervisor- Certificate

Florence-Darlington Technical, 2000 Nation Cable Television Institution, 1994

Several Computer software Certificates Excellence in Customer Service-Certificate

Columbia Junior College, 1981 Butler High School, 1978

Data Processing-Associate Degree General Studies-Diploma

References Available upon request

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