Customer Service Sales

RENEE M. MARTINEZ

*** ********* **. *** ****, CA 95127

408-***-**** . *********@*****.***

Objective

To obtain a long term position using my administrative and customer service

skills.

SUMMARY OF SKILLS

WORK EXPERIENCE

08/2009-present Kohl's Department Store Milpitas, CA

1 Loss Prevention/Men's Supervisor/Cashier (Full-time)

Help apprehend shoplifters, fitting rooms, ring up customers, customer

service, did change request, lead a small team in getting tasks done,

solicited credit and emails, recovered department, update department by

scheduled date, price changes and merchandised, meet daily quota, answered

calls and transferred calls to departments.

10/08-06/2009 American Eagle Outfitters

Milpitas, CA

2 Cashier/Sales (Part-time)

Greeted and assisted customers, handled money, ring up customers, solicited

credits, recovered areas, fitting rooms, floor sets, answered phone, and

met sales goals.

Education

San Jose City College, San Jose, CA, 08/2010-Present [[Going for my AA

Degree]]

Independence High School, San Jose, CA 08/04-06/08 [[Diploma]]

Central County Occupational Center, San Jose, CA 08/07-06/08

[[Cosmetology]]

Outstanding Customer Service

Typing 50+ wpm Excellent written and verbal

Windows/Mac (highly computer communication skills, with an eye

literate) for detail

Microsoft Software Can Multi-Task at any pace

Cash Handling Quick Learner

Success Strategies

Telephone Etiquette

Supervisor skills

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