Customer Service Software Engineer

ASHLEY M. JONES

**** ********* ***** *******, ** 77053

281-***-**** (cell) 281-***-**** (home) Email: ****************@*****.***

OBJECTIVE: Seeking to acquire a position as a help desk analyst or system/ software engineer where my skill, leadership and

education developed in the computer engineering technology program can be utilized.

SUMMARY OF QUALIFICATIONS:

• Key coursework: in Data Structures, Programming Languages, Computers as Components, Digital Logic,

and Operating Systems, Digital Signal Processing Applications

• Supplemental education: with an internship conducting scientific experiments for Oak Ridge National

Laboratory

• Field Experience: MatLab, C++, & LabView; exposed Nat’l Instruments’ Educational Learning Virtual

Instrument Suite (ELVIS); Able to install, maintain, and upgrade desktop and notebook computers and

troubleshooting on printers; Identify and remove computer viruses and configured Linksys wireless networks.

Resolve Windows XP related issues, Netscape, Microsoft Office Suite, Adobe Acrobat, Internet Explorer

issues and other PC software related issues. Activity in repairing and operating a variety of equipment,

including: IBM, Dell, Compaq, Sony, and HP; repair variety of printers, including HP, Dell, and Compaq.

• Software engineering: Proficient in C++, Linux, Unix, Microsoft Office: Excel, Word, PowerPoint and

Access, using object oriented programming and arrays, proficient in Assembly Language using interrupts in

21h, int10h.

EDUCATION:

Prairie View A&M University/Texas A&M System Graduate School, Prairie View, Texas, 08/09 to 05/10

Master in Business Admission

Prairie View A&M University/Texas A&M System, Prairie View, Texas, December 2008

Bachelor of Science in Computer Engineering Technology

WORK EXPERIENCE:

03/11-present Wells Fargo, Houston, TX

Lead Teller

• Manage teller line in a high-volume, multi-teller environment

• Help train tellers to identify sales opportunities. Teller line received award for most customer deposit account

referrals.

• Handle transactions over individual teller limits within authority

• Schedule teller staffs and teller workflow and ensure high-quality customer service

•

Assisting customers with an array of monetary transactions, and ensure that the bank keeps track of the

money that it processes on a daily basis.

05/08-08/08 Oak Ridge National Laboratory, Oak Ridge, TN

Research Assistant (Internship)

• Selected to provide research support to scientists studying poisoning of membranes among sulfur

compounds. Specific duties included the following:

• Performed library research, constructed a review of literature and summarized for principal investigator

scientists.

• Developed hypotheses to be tested in the experiment – The study of poisoning membrane by sulfur

compounds.

• Modeled the poisoning mechanism of Pd-membranes by H2S in order to design ways to prevent or

mitigate the process. Sulfur traces reduce hydrogen flux. Membrane functionality can be reversed if the

sulfur source is withdrawn. Higher sulfur concentrations produce irreversible flux reductions.

• Presented a model for sulfur poisoning in Pd membranes and derived equations.

• Gathered data using randomized computer code to implement the model.

•Executed quality controls to ensure validity of results successfully reproduce experimental observations.

• Wrote summary reports: Abstract & final report submitted to the DOE Scientific Journal and are under

review for publication.

08/07-05/08 Prairie View A&M University/Texas A&M System, Prairie View, TX

Senior Project Design, Research Assistant

• Designed & implemented a project named Gas Gauge, using the program Laboratory Virtual

Instrumentation Engineering Workbench (LabVIEW) and NI ELVIS.

ASHLEY M. JONES

6302 Berkridge Drive Houston, TX 77053

281-***-**** (cell) 281-***-**** (home) Email: ****************@*****.***

•

Used LabVIEW-based software instruments, multifunction DAQ device, and a custom designed bench

top workstation and prototyping board to provide the functionality of a suite of common laboratory

instruments.

ORGANIZATIONS & ACHIEVEMENTS:

• PVAMU Collegiate Softball Team (Scholarship recipient, 4yr. lettermen) - (2004-2008)

• Society of Women Engineers (SWE) - Member (2003-2008)

• Panthers At Work (P.A.W) Service - Learning Project Community Wide Clean Up (2004)

REFERENCE: AVAILABLE UPON REQUEST

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