Customer Service High School

Darin R Judge

** *. ***** ***** ***** • Lake Orion, MI 48362 • 248-***-**** • ***********@*****.***

SKILLS

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Critical thinker Cost improvement Problem solver

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Financial reporting Leading teams Technical proficiency

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EXPERIENCE

Bond Desk Group, LLC: November 2011 – September 2012

Operations Support Analyst

• Created and implemented procedures for normal operations, increasing daily efficiency

• Coordinated technical assistance and interfacing with clients during application integrations resulting in 10% less technical

issues

• Accountable for operational monitoring and alerting, trend analysis, and standardized reporting which led to less than 1%

critical system failures

• Partnered with senior leadership in review processes for operational readiness

• Participated in QA meetings and performed user acceptance testing leading to reductions in complications during product

launches

• Conveyed root cause analysis and possible solutions of issues to management for resolution

• Contributed in annual disaster recovery testing, reducing the time for full recovery from 1 hour to less than 15 minutes

Flagstar Bank: May 2010 November 2011

Personal Banker and Certified Lender

• Pro actively met with customers, face to face and over the phone, to discover their financial needs to deliver and provide

the best product and service solutions

• Maximized the depth and profitability of the customer's relationship by partnering with sales specialists in retail lending,

investments and other product areas to ensure an outstanding customer experience

• Overachieved personal production goals maintaining in the top 15% of Personal Bankers by expanding existing

relationships and acquiring new connections, utilizing effective calling techniques and leveraging bank products and

services

• Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of

every customer and bank assets

• Independently developed and implemented an "Account Verification Checklist", for self and other employees to provide

improved customer service and an efficient office environment, used to train new employees (47 Items to make sure every

account is opened perfectly)

ADDITIONAL EXPERIENCE AND SKILLS

Leadership Positions and Extra Curricular:

• Michigan High School Involvement: Student Council, Rotary Interact Club (President 2 years), National Honor Society

(Treasurer, Vice President), Football (2 years), Cross Country (2 years), Bowling Club and Theater Student

Director/Building Sets (2 years).

• Michigan State Student Finance Association, MSU Intramural Hockey, Volleyball, Flag Football, Softball, Dodge Ball, and

Suburban Ice Adult Hockey League.

Darin R Judge

55 N. North Shore Drive • Lake Orion, MI 48362 • 248-***-**** • ***********@*****.***

Volunteer Experience:

Juvenile Diabetes Research Foundation International Sept 2007 Sept 2008

• Volunteer work experience ($1500 in two years).

Leader Dogs for the Blind Jun 1997 Jun 2012

• Fifteen year commitment of raising money every summer as part of a city wide sale.

Skills

• Robust knowledge of MS Office, NotePad++, hardware, networking, Oracle and CRM systems

EDUCATION

Michigan State University, East Lansing, MI May 2009

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B.A: Finance

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Walsh College, Troy, MI May 2014

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M.S: Information Systems

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