Customer Service Sales

KEISA CLARKE-DALEY

** ********* *** ****: 203-***-****

Stamford CT, 06902

Email: ***********@*****.*** Cell: 203-***-****

Areas of Expertise

Highly energetic, dynamic and results-oriented Business Professional, with a

proven track record of increasing productivity and profitability. With extensive

customer service and people skills, I have the tendency to thrive in an organized

and creative environment, while remaining committed and focused.

PROFILE Extremely creative, reliable and disciplined individual with over ten

years of unwavering commitment to customer service, with the ability to

build productive relationships, resolve complex issues and win customer

loyalty.

• Officially commended for initiative, enthusiasm, tenacity,

persuasiveness, intense customer focus and dependability in

performance.

• Team leader, ability to lead, motivate and work in a team, as well

as individually to achieve personal and business objective.

Sept ”11 – Present Wells Fargo Bank

Teller/CSSR

Accurately and efficiently process and record routine transactions for the banks’

customers, including cashing checks, accepting deposits and withdrawals, processing

loan payments, money transfers and balancing cash.

Expertly decipher the customer’s needs, come up with the best possible solutions, and

then clearly communicate that solution to the customer. Consistently cross-sell the

banks’ products at every opportunity, to both new and existing customers.

Key Achievements:

• Achieved the Shared Success Award in recognition of

Teamwork & Partnership for receiving perfect scores in Wells 11

Ways to WOW!

• Attained Bronze Level for achieving targeted incentive goals

Aug ’06 – Jul ’11 Best Dressed Chicken

SALES REPRESENTATIVE

Created and implemented sales and marketing strategies of existing and new products.

Worked closely with all product development departments, to create and maintain

marketing materials for sales presentations and client meetings.

Responsible for the sales of all products in the organization, while maintaining contact

with all clients in the market area to ensure high levels of customer satisfaction.

Key Achievements:

• Increased annual gross sales by 15% and significantly

increased revenues and grew client base by 40%

• Consistently met and frequently exceeded all sales quotas

assigned.

• Achieved status as top sales representative for 2009, and

awarded “rep of the quarter” for sales, service and relationship

building in 2008.

• Aggressively prospect, maximize sales, provide exemplary

customer service and squash the competition.

Dec ’00 – Aug ’06 Beaches Negril Resort

Senior Payables/Payroll/Receivables Clerk

Classified, recorded and summarized numerical and financial data to

compile and keep financial records. Analyze accounts and prepare

reports. Managed accounting operations, follow and maintain adherence

to policies and procedures for paying of goods and services rendered to

the hotel. Checked figures, postings and documents for correct entry,

mathematical accuracy and proper coding.

Ensure accurate and appropriate recording and analysis of revenues and

expenses. Develop, implement, modify and document recordkeeping and

accounting systems, by use of current computer technology. Consistently

establish tables of accounts, and assign entries to proper accounts.

Key Achievements:

• Managed a high-volume workload within a deadline driven

environment

• Calculated, prepared and issued bills, invoices and account

statements according to established procedures.

• Professional Bookkeeper with over five years experience with

accounts receivables and payables.

• Helped the company achieve its overall objective of been the

number #1 Caribbean vacation spot in the world.

May ’99 – Dec ’00 Negril Cabins Resort

Administrative Assistant/Front Desk Clerk

Provide personal administrative support to the financial controller and

management, through conducting and organizing administrative duties

and activities including receiving and handling information. Set up and

maintain filing systems, handle incoming mail and other materials,

maintain databases, operate office equipment, arrange and confirm

appointments and prepare and manage correspondence, reports and

documents.

Responsible for greeting and welcoming guests, answering queries and

providing necessary information as needed, while providing excellent

customer service.

EDUCATION AND TRAINING

BSc Business Administration

University College of the Caribbean, Kingston

Dip Administrative Management

University of Technology, Kingston

Medical Billing and Coding

Allied Business School

KEY COMPETENCIES

Strong analytical and problem solving skills.

Excellent written, verbal communication and listening skills

Customer-focused, flexible, reliable and hardworking.

Proficient in Axapta, MS office (Word, Excel, Access, PowerPoint)

Performance driven, honest and adaptable

Accurate with excellent attention to detail

Extremely responsible and very confidential

REFERENCES

References are available on request

Contact this candidate