Customer Service High School

Olivia Centellas Contact

Date of birth: ** August 1989 Tel: 443-***-****

e-mail:

***************@*****.***

Address

**** ******** **, ******, ********, MD 21044

Profile

Objective

Obtain a position within this establishment in which I will maximize my customer

service and management skills to improve customer satisfaction.

Availability

As soon as needed

Key Skills

Bilingual (Spanish)

Reliable

Microsoft Office 2007

Staffing

Responsible

Great Communication skills (verbal, writing and listening)

Professional

Planning and organizing

Team Player

Excel

Outlook

Eempact (company's Program)

Adobe Insight

Centricity

BenefitMall

BenefitDesign

HR Portal

Education

2008 to 2009

No Diploma

Northern Virginia Community College, Alexandria VA

2004 to 2008

High School Diploma

W.T. Woodson High School, Fairfax VA

Work Experience

Park West Health Systems Inc

Full-Time

Human Resource Associate

March 2011-Still Present

Maintain confidentiality in all matters relating to patients, clients and employees

Welcome patient and visitors to the medical center by greeting patients and

visitors in person and on the telephone; answers inquiries or refers questions to

other staff members

Professionally administer all incoming telephone calls through the operation of a

multi-extension telephone system, ensure that all telephone calls are directed to

the proper information source based on thorough knowledge of the Center's

operations, personnel, and personnel policies

Assist in maintaining employee personnel files; keeping files current and up to

date and provide information to staff, applicants, venders, etc., about job

openings

Maintain file on job advertisements/job announcements and employment applications,

assist in coordinating employment activities relating to recruitment, interviewing,

reference checking, employee testing, hew hire orientation and employee training.

Process employee I.D. badges, assigns staff pagers and cell phones

Administrative support to the human resource department. Type Receive, sort, log,

date stamp and distribute all incoming mail, reports and memos upon review

Knowledge of benefit administrator duty i.e. proving information on employee

benefits and retirement plans; assisting employees in selecting plans appropriate

to their needs; handle open enrollment and making sure all insurance forms are

filled out correctly and process insurance forms to insurance brokers

Assist Personnel with any inquiries such as obtaining needed forms (W4, 507, I-9,

etc), data entry in in-house HR portal information.

Create, maintain and update various spreadsheets utilizing Microsoft Excel, Word,

Outlook, PowerPoint

Assist in responding to patient concerns: typing patient surveys and complaint

reports

Assist in maintaining, ordering, receiving and stocking of office supplies

Assist with the employee recognition program (i.e. employee appreciation,

birthdays, etc.)

Performs all related tasks as assigned

Front Office Assistant

Answer phone calls, remain courteous, calm and accurate transcribing verbal

communication by telephone and during personal contact with clients and other

Enter a variety of data element into the computer system on a daily basis

Schedule and reschedule patient appointments, including follow-up appointments,

call-in and walk-in appointments

Keep supply of appropriate/necessary forms available

Obtain correct up-dated demographics information, i.e. address, emergency contact,

etc.

Print and distribute daily schedules to providers and clinical support staff,

maintain providers schedules

Able to check insurance coverage through phone or internet (Amerigroup,

Americhoice, Maryland Physicians Care, Aetna, etc)

Iqor inc. - Charlotte, NC

Full-Time

Customer Services Representative

June 2010- March 2011

Answer high Volume of inbound calls

Solve customer problems in a 5 minute time frame

Make notes and fill input data entry

Provide customer with products and services information

Transfer customers calls to the correct department

Complete logs and report

Solve billing issues

Research for misapplied payments as well as refund checks

Take payments and be able to confirm payments under automated system

Strata*Force- Davidson, NC

Full-Time

Recruiter-Customer Service Rep.

April 2010 to June 2010

Match up qualified people with job openings to our clients

Entering new hires, interview, terminations and status changes

Employee files maintenance

Answer a high volume of phone calls to solve problems or questions

Able to think outside the box by developing recruiting ideas and plans

Administrative duties and record keeping

Conduct regular follow-up with clients, managers and associates

Fill out and examine government forms such as I9, Federal taxes, State Taxes, etc.

Recommend new sources and ideas for recruiting

Build networks to find qualified associates

Post positions in appropriate internet sources, newspapers and businesses

Improve company recruiting ideas and promote companies in ways to be known by the

community

Creating new and reliable contacts within industry

Develop working relationships with clients as well as candidates

Provide good information about the employers

Able to perform background check and drug screening test

Skills in database management and record keeping

Ability to travel for recruitment meetings, application sites and career fairs and

maintain a flexible work schedule.

Excellent organizational skills.

Use social and professional networking sites to identify and source associates

Examine associates resumes to match our client's expectations

King Street Blues- Alexandria VA

Full-Time

Hostess, Food Runner, Waitress

January, 2006 to February, 2010

Direct customers to their tables

Take drink/food orders from patrons

Deliver food and drinks to customers

Assist their needs

Provide great customer service

Make recommendations to patrons

Collect payments

Maintain neat server stations

Sweep, do side work at beginning/end of shifts

Maintain clean and enjoyable environment

L.E. Designs- Springfield VA

Part-time Job

Receptionist

June 2007 to February 2010

Answer phone calls and questions from public

Arrange teleconference calls

Distribute correspondence

Examine files or documents

Fill out business or government forms

Greet customers, guests, and visitors

Make presentations

Provide good clerical assistance

Show house models

Use telephone communications skills

Use computers to enter, access or retrieve data

Prepare Schedule

Process payments

Languages

Spanish (fluent)

English (fluent)

References available upon request

Contact this candidate