Customer Service Sales

Megan Joy Franco

***** ***** **** *****

Keller, TX 76244

816-***-**** ***********@*****.***

EDUCATION:

B.S., Recreation Management

Minor – Business & Minor Coaching

Hannibal LaGrange University, 2008

Graduated Magna Cum Laude

PROFESSIONAL PROFILE:

● Solid experience in customer service via phone, email and face to face

● Extensive work experience in recreation, youth sports, and youth fitness

● International experience in youth sports and camps and ability to build rapport with a diverse

range of people

● Development of marketing and business plans for new programs

● Responsible, dependable and team player

● Great verbal and written skills

PROFESSIONAL EXPERIENCE:

Yes Kids Fitness

Lee’s Summit, MO

(Oct 2011 Feb 2013)

• Customer Service & Membership Acquisition

1. Handling all existing customers’ questions, concerns, and accounts.

2. Daily Administrative Duties including: Telephone inquiries, data entry, setting and completing

appointments from leads, and program preparation.

3. Researching events for community involvement and creating the appropriate marketing

materials and planning for these events

• Sports Performance & General Fitness Coach

1. Developing and coaching sports specific strength and conditioning programs.

2. Coaching and developing clients through general fitness workouts while creating a

positive, fun and driven environment.

3. Director of the monthly Parent’s Night Out event for kids.

• On Campus Coordinator & Director

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Megan Joy Franco

Adapting and directing our programs to be implemented in the school and forming

1.

partnerships throughout all levels of the school.

Overseeing the On Campus coaches and all accounts of teams/clients/students enrolled

2.

in the program.

Implementing fun new wellness programs for the students and their families.

3.

Organizing and completing the bi annual fitness testing for grade school classes.

4.

24 Hour Fitness

Lee’s Summit, MO/ Southlake, TX

(March 2009 – Feb 2012)

• Service Representative

1. Greeting and servicing members and guests as the first point of contact at the front desk.

2. Daily admin operations including: answering phones, updating accounts, entering leads, guest

tours of the facility, member check in, etc…

3. Keep retail store in stock by filling from backroom and submitting appropriate ordering forms.

4. Working as a cashier and completing all necessary sales transactions and returns.

Party City

Lee’s Summit, MO

(Seasonal employee: Fall 2012, Fall 2011, Fall 2012)

• Halloween Attendant

1. Customer service on the sales floor by helping customers find what they need, upselling them

with accessories, and directing them to kiosk if something needed to be ordered.

2. Downloading and scanning daily inventory reports, and correcting the stock on the sales floor.

YMCA

Hannibal, MO

(January 2007 Feb 2009)

• Wellness Attendant

1. Opening facility for the day and ensured equipment was cleaned and organized.

2. Monitoring and assisting members on workout equipment.

3. Building relationships with members.

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Megan Joy Franco

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