Customer Service Assistant
Resume:
Rebecca Shireman Date: January *, ****
**********@*****.***
West of the World.com
Currently - Office Administrator and Personal Assistant
Office Administrator and Personal Assistant
Data entry to QuickBooks, Microsoft Word and Excel and website updates.
Whole Foods Market
December 2007 – May 2009
Sales and Customer Service
Self Employment
August 2005 – December 2007
Introgen Therapeutics, Inc.
May 2002 - March 2005 Clinical Research Associate
Made all travel arrangements for both US and International.
Reviewed case report forms (CRFs) for completeness and accuracy, with 100% verification against source documents.
Worked with investigators and research staff to identify, resolve, and prevent discrepancies in their implementation of the protocols, management of patients, and collection/reporting of the research data.
Ensured compliance with protocols as well as Federal (CFR) and ICH good clinical practice (GCP) regulations.
Helped design, develop, and prepare new oncology protocols, support documents and CRFs.
Performed site pre-study, initiation, interim and termination site monitoring visits.
CAP GEMINI
June 1997 - November 2001 Office / Operations Manager / Executive Assistant
Processed payroll, billing, time and expenses reports.
Accounts Payables / Accounts Receivables
Booked all travel and lodging for new employees.
Prepared offer letters and employment contracts, and all HR paperwork.
Conducted employee orientation including overview of benefits, time and expense reporting, and travel guidelines.
Handled set-up and termination of voice mail, email, network-access, laptop assignments etc.
Primary contact related to medical coverage, claims, enrollment and changes etc.
Maintain personnel, and immigration files, as well as time and expense reports.
Planned, organized and scheduled all meetings and special events.
Responsible for office maintenance, interaction with various vendors, repair of equipment and procurement.
Reviewed utilization, revenue, and time and expense reports.
CERTIFICATIONS:
Clinical Research Associate Certification, Synegose Inc. - 2002
Administration/Office Procedures, Wharton Jr. College – 1997
Continental Airlines Travel Academy – 1986
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