Customer Service Sales

DEBRA HARGROVE

*** ******* ******, *****, *.Y. **455

Cell 347-***-****, Home 718-***-****

www.linkedin.com/pub/debrahargrove

Email: *.**********@*****.***

PROFILE

A highly motivated CompTIA A+ Certified Technician with extensive

experience in computer troubleshooting, maintenance and repair. Excellent

customer service skills, effective communicator and problem solver. Valid

and clean NYS driver's license. Possess the drive to surpass goal.

TECHNICAL SUMMARY

Operating System; Windows 7, vista, xp, 2000; Applications; MS Words,

Internet Explorer, Google Chrome; Connectivity; Router switches,Hub and

Modems; Hardware; CPUs, RAM, HDD configuration that include SCSI,EIDE,SATA

and SSD, Blu-ray,video/ audio NICs, internal and external modems.

EDUCATION

Per Scholas Institute for Technology, Bronx, N.Y. January, 2012

Computer Technician Training (CompTIA A+ Certification)

Collage of New Rochelle, Bronx, N.Y.

Associate Degree in Social Science, May, 2010

New York State Security License, 2012

EXPERIENCE

Town Shop - New York, N.Y. April 2009-

March 2010

Fitter/Sales Associate

. Provided customer service to women with undergarment wear

. Maintained inventory of all garments on the sales floor

Daffy's - New York, N.Y. January 2008-

March2009

Sales Associate

. Greeted and assisted customers with an enriched customer friendly

environment

. Maintained and provided solid product knowledge to all customers

. Participated in year-end inventory and cycle counts

. Maintained an awareness of all promotions and advertisements

. Responsible in floor moves, merchandise and monitoring floor stock

. Worked at sales register and bagged merchandise

Filene's Basement - New York, N.Y. April

2005- November 2007

Sales Representative

. Sold company's product and services to established and new customers

. Responsible for maintaining sustainable records of sales

achievement/quotas

. Provided necessary knowledge support of company's range of products and

service

as well as organization's philosophy, policies and mission statement

Charleston Navy Weapon - Charleston S.C.

January 2003- March 2005

Cashier

. Answered customer's question, and provided information on policies and

procedures

. Computed and recorded total sales transactions

. Responsible for money in cash drawers at the beginning and end of shift

to ensure

accuracy with adequate change

. Established or indentified price goods, services or admission, and

tabulated bills using calculator, cash registers, or optical price scanners

Contact this candidate