Customer Service Medical Assistant

Maria Archival

**** ********* ***

Bronx, NY ****1

Home 718-***-****

Cell 917-***-****

Objective : To obtain a position that will enable me to utilize my experience in the medical field .

SUMMARY OF QUALIFICATION

Experienced medical office manager/secretary/receptionist Medical Assistant

PROFESSIONAL EXPERIENCE

Carmine Petracca, MD OBGYN Medical Receptionist 2000 to MD Retired 8/12 :

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

* Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

* Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

* Ensures availability of treatment information by filing and retrieving patient records.

* Maintains patient accounts by obtaining, recording, and updating personal and financial information.

* Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

* Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

* Helps patients in distress by responding to emergencies.

* Protects patients' rights by maintaining confidentiality of personal and financial information.

* Maintains operations by following policies and procedures; reporting needed changes.

* Contributes to team effort by accomplishing related results as needed.

Edwin Schottenstein. M.D Optomologist 1997- 2000

Medical secretary / Receptionist

* Meet and greet all patients and visitors

* Ability to answer a high volume of phone calls

* Ability to work well under pressure

* Post patient charges, processing electronic and paper claim submissions to insurance companies, apply patient co-pays to accounts

* Obtain insurance authorization for hospital and medications.

CAROL MINNEROP, MD INTERNAL MEDICINE Medical Assistant 1985 - 1997

Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts.

* Prepares treatment rooms and patients for examination.

* Cleans and sterilizes instruments.

* Inventories and orders medical supplies and materials.

* Operates electrocardiograph (EKG) and other equipment to administer routine diagnostic tests.

* Gives injections or treatments and performs routine laboratory tests.

* Schedules appointments and makes follow up phone calls to patients.

* Performs administrative tasks, completes appropriate client company and OSHA regulated forms, and provides assistance at front desk.

* Keys data into computer to maintain clinic and patient records.

EDUCATION

MORRIS HIGH SCHOOL

INTERBORO COLLEGE

NATIONAL PHLEBOTOMY REGISTRATION # 10-258

REFERENCES Available Upon Request .

Skills/Qualifications:

Multitasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Computer Skills phlebotomy,fluent in English and Spanish.

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