Administrative Assistant Customer Service

Amy Pugliese

Email: *********@*****.***

** ****** **** *********, ** 14607

Phone: 585-***-****

OBJECTIVE

Seeking a career with a well-established company where my skills are

implemented and enhanced.

PROFESSIONAL SUMMARY

Administrative Assistant with 10 years' experience providing administrative

support to various high profiled businesses in the Rochester area while

demonstrating the following:

- Proven communication, networking and problem-solving skills with ability

to make decisions under pressure

- Strong analytical and organizational skills and results oriented with

high level of attention to detail

- Pro-active team player with strong math and computer skills and the

ability to learn quickly and apply that knowledge

SKILLS

- Knowledge of Microsoft Office Suite, Quickbooks Professional, SAP System

- Excellent verbal and written communication skills with all levels of

staff and clientele

- Ability to remain focused and productive each day though tasks may be

repetitive

PROFESSIONAL EXPERIENCE

Customer Care Representative Windstream Rochester, NY October 2012- Present

- Demonstrate exceptional customer service behaviors to create advocacy and

earn the right to expand relationships

- Ensure and promote personal ownership for the resolution of customer

service issues

- Maintain a high level of confidentiality and good judgment in dealing

with customer issues and handling complicated requests

Cash Applications Specialist Windstream Rochester, NY May 2012- October

2012

- Posting payments to customer accounts

- Researching cash application questions

- Processing write-off's and adjustments as required and approved

- Prepared standard reports to track workload, response time and quality of

input.

Book Keeper, MGLomb Advertising, Inc Rochester, NY July 2011- Jan 2012

- Accounts Payable and Receivable

- Create and modify documents- invoices, reports, memos

- Maintain office confidentiality in all aspects of clients staff and

agency information

- Perform general office duties to include but not limited to, book

keeping, copying, faxing and filing

Administrative Assistant Rochester Gas and Electric, Rochester NY April

2008 -Nov 2009

- Processed payroll for 15 employees

- Verified Labor costs and equipment charges for Station 5 tunnel project

- Maintained Record Retention Schedules

- Answered phones, Ordered office supplies, picked up and distributed mail

- Maintained copiers, fax machines and printers, troubleshoot problems,

called for repair service

- Support Staff in assigned project based work

Office Manager Installrite Systems, Rochester NY March 1999- April 2011

- Scheduled deliveries, assigned purchase orders, planned timetables for

manpower in various demographics

- Coordinated multiple tasks on a daily basis

- Provided detailed and organized support to other team members

- Streamlined and maintained Accounts payable and Receivable

Education-

- Studied Communications at Monroe Community College, Brighton, NY

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